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Deep - Technical Specialist - SOC & Ops
il y a 3 semaines
Afin de renforcer les équipes de DEEP au sein de notre équipe Customer Support & Operations, nous recherchons actuellement un(e) **Technical Specialist - SOC & Ops (M/F/n)** à temps plein.
**Vos missions**:
- Assurer la supervision des systèmes via les consoles de monitoring, analyser les alertes systèmes, de sécurité (SOC) et opérationnelles, puis effectuer une résolution de premier niveau
- Identifier et diagnostiquer les incidents, maîtriser les procédures d’astreinte et d’escalade
- Prendre en charge les requêtes clients et maintenir une communication claire et adaptée
- Respecter les engagements contractuels (SLA) et prioriser les demandes en conséquence
- Créer et mettre à jour les documentations et procédures liées aux environnements clients et aux outils d’administration
- Assurer des tâches de Service Desk en dehors des horaires de bureau (réception d’appels, suivi des tickets, coordination d’astreintes)
**Votre profil**:
- Être titulaire au minimum d’un diplôme de niveau Bac à Bac+2 ou justifier d’une expérience équivalente
- Posséder de bonnes connaissances en télécommunications, réseaux, informatique et sécurité
- Aimer le contact client et faire preuve de sens des responsabilités, avec une excellente communication orale et écrite
- Démontrer un bon esprit d’équipe, être proactif(ve) et autonome
- Connaître la méthodologie ITIL
- Maîtriser le français et l’anglais ; la pratique du luxembourgeois et/ou de l’allemand est un atout supplémentaire
**Intéressé(e) ?**
Une copie conforme de votre diplôme et une copie récente de l’extrait du casier judiciaire vous seront demandées au cours du processus de recrutement.
Niveau intermédiaire
HYBRID
CDI
