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**Additional Information**
**Job Number**24153137
**Job Category**Rooms & Guest Services Operations
**Location**Luxembourg Marriott Hotel Alfa, 16 Place de la Gare, Luxembourg, Luxembourg, Luxembourg, 1616
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Management
**JOB SUMMARY**
Serves as the property Manager on Duty and oversees all property operations during the overnight shift. Ensures that the highest levels of hospitality and service are provided during the overnight shift. Represents property management in resolving any guest or property related situation. Personally assisting in resolving any issues and completing tasks.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
**CORE WORK ACTIVITIES**
**Monitoring Property Operations**
- Monitors and ensures compliance with all Guidelines to Operations.
- Ensures all employees are in proper uniform and are properly groomed (grooming standards in employee handbook).
- Ensures employees are working in a safe environment.
- Manages all period-end inventories.
**Supporting Profitability and Revenue Goals**
- Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
- Assists in the response and resolution of all guest issues received directly from guests or from Guest Relations.
- Assists accounts receivable clerk in all aspects of job and in keeping all invoices due below 60 days.
- Monitors that the supervisor is researching/processing all chargebacks and rebates on a timely basis.
- Administers plans and actions to keep chargebacks and rebates to a minimum.
- Ensures all employees are adhering to proper cash handling procedures and monitors overage/shortages.
- Manages employee hours.
- Works with the leadership team of the property to identify and implement action plans to prevent the reoccurrence of guest issues.
**Supporting Human Resources Activities**
- Promotes participation in property safety-related programs.
- Monitors employee attendance and records absences/tardiness.
- Promotes teamwork and employee morale.
- Keeps employees informed regarding new operational procedures, standards, or programs.
- Assists supervisors in handling employee performance issues (e.g., performance reviews, counseling, and recommendations).
- Ensures all employees have complete knowledge of emergency procedures.
- Encourages employee relations through gifts, parties, outings.
- Creates incentives that will promote better service and profit for the property.
- Assists operations manager in processing employee payroll weekly.
**Join Our Team and Enjoy Exceptional Perks**
At Marriott International, we believe in nurturing our team members just as they take care of our guests. When you join our global family, you’ll benefit from a supportive environment designed to help you grow and thrive. Here’s a glimpse of what we offer:
- **Explore Rates**: Explore the world with your loved ones using our special discounted rates at our hotels worldwide.
- **Lunches**: Stay energized and focused with lunches on working days, making your daily routine more convenient and enjoyable.
- **Development Opportunities**: We are committed to your growth From professional training to international career paths, we provide ample opportunities to develop your skills and advance your career.
- **Diverse and Inclusive Culture**: Join a team that values diversity and inclusion. Our international presence means you’ll work alongside colleagues from all over the world, gaining unique perspectives and experiences.
- **Employee TakeCare Program**: This program not only enhances the work environment but also aligns with Marriott's core values of taking care of their people so they can take care of business. By fostering a culture of care, development, and community, Marriott aims to create a workplace where employees can thrive both personally and professionally.
Discover how we support our employees and why Marriot International & Luxembourg Marriott Hotel Alfa is the perfect place to build your career.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host
