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Cybersecurity Service Manager
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Map out your next move by joining our team as a **Service Manager**
If you have in-depth knowledge in **Service Management and Incident,** then do not hesitate to read the job description below and apply
If the answer is “yes”, then do not hesitate to read the job description below and apply
Sogeti has a large and growing Cybersecurity department with a shared SOC. In order to improve the quality of work and its customer relationship, the entity is looking for a Cybersecurity Service Manager in order to be the SPOC for some of our clients.
You will also have the unique opportunity to gain experience with the shared technical knowledge of your futures colleagues, for prestigious clients, in the cyber security field.
**_ Your challenge:_**
As a Cybersecurity Service Manager for our key account clients, you will be responsible for managing the detection and response to security incidents on its international IT perimeter. As such, your daily role will be to:
- Act as the SPOC between the client team and our internal SOC team;
- Support client implementation;
- Lead the follow up of client’s incidents;
- Pilot Incident Management Process and also Infrastructure deployment and tuning;
- Provide indicators and reporting concerning the global activity of the SOC;
- Monitor SLA and financial;
- Identify and report any deviations in the defined SOC process, with continuous improvements;
- Be sure that the team respects best practices, standards and play books;
- Ensure proper management of rights and access to various resources;
- Be proactive and suggest improvements to customers / internal team in order to optimize processes, detection and client satisfaction;
- Create, write and maintain accurate documentation and procedures.
**Skills & Requirements**:
And in terms of technical know-how?
- A very well understanding of the latest technologies and security principles;
- A good command in dealing with SIEM & XDR solution.
- Any Cybersecuirty certification is an asset.
To succeed in your mission, you need:
- A very well understanding of the latest technologies and security principles
- Excellent analytical and communication skills;
- Out-of-the box thinking;
- Positive can-do attitude with a mature and professional approach;
- Ability to solve complex problems;
- Team player;
- Fluent in English.
But above all, the desire to invest yourself in the life and the working atmosphere of a team
- A background check will be requested upon hiring (criminal record, Education degrees, diplomas & certifications)_
**About the company****:
**I LOVE SHAPING THE FUTURE**
At Sogeti, technology runs through our veins. This passion for technology inspires us on a daily basis and reflects in our motto **"I love shaping the future"**.
Leader in **Cybersecurity** and **Testing**, innovative player in the **Agile and Cloud world**, Sogeti supports its clients in their digital transformation. Our DNA: tailor-made and flexible solutions, innovation, entrepreneurial spirit and committed bold teams.
Brand of the Capgemini group, a global community of 300,000 professionals and experts in more than 40 countries around the world, since 1967.
**SOGETI LUXEMBOURG**
Sogeti is the leading IT player **in Luxembourg** **since 1994**, working closely with its clients thanks to its **700 employees**.
Our multicultural teams, composed by more than **50 nationalities**, work in various activities, for prestigious clients: European Institutions, Financial services and major industries.
**Diversity statement**
We take pride in the diversity of our people who come together to create ideas that will shape the future. We believe that the collaboration of diverse and multi-cultural teams, promotes creativity and innovation, leading to an inclusive culture to the benefit of all.
Our definition of diversity encompasses cultural identity, ethnicity, social origins, sexual orientation, ideologies, working methods, gender identity and disability. To best integrate the value of diversity in our corporate culture, we focus on inclusion to ensure that all employees feel valued and included.
**#4PositiveFutures** Corporate Social Responsibility is a business imperative at the core of everything we do. Architects of Positive Futures captures our renewed social ambition & three pillars guiding our journey:
- Diversity & Inclusion
- Digital Inclusion
- Environmental Sustainability
This is reflected locally in many projects: creation of OUTFront Luxembourg our LGBTQ+ Network, International Women’s Day, donation of laptops toImpalabridge, Sogeti Luxembourg goes green (green energy, zero plastic, recycling & ISO14001 Certification program), protect biodiversity with Natur&ëmwelt, partnership with servethecity Luxembourgand many other projects to come.
**WE LOVE MAKING THE WORLD SAFER** Our full portfolio of Cybersecurity services combines the expertise of **4,000 experts across the world**
supported by a global network of Security Operation
