Senior Sales Advisor

il y a 4 jours

Luxembourg Boggi milano Temps plein

**Task**

Boggi's Store Sales Advisor represents the Company towards the customer. He/she is a sales professional and applies this professionalism in promoting the corporate image, in the Store's turnover as well as in customer satisfaction and loyalty. Moreover, he/she collaborates in achieving the quantitative and qualitative objectives for both the division and the Store.

**Responsibilities**
- Is versatile and is responsible for general Store activities, thus ensuring maximum customer satisfaction.
- Is aligned to the style and qualitative standards of the Brand throughout the Sales and after-sales process.
- Has an in-depth knowledge of all the products in the assigned Product range and is always up-to-date on all the Product range in the Store.
- Knows the warehouse's stockcount of the assigned products thus maximizing sales.
- Takes full advantage of all contacts with customers in the Store, and promotes both the Brand and the Product.
- Reorganizes the products at hand displayed and ensures that they are displayed properly in his/her department.
- Manages sales and optimizes each step of the sales process:

- Welcomes and knows regular customers
- Knows the customer's needs, both expressed and hidden
- Presents and adds value to the product range
- Demonstrates, recommends and contextualizes the products available
- Checks customer requirements while the product is being tried and responds to any further requests
- Promotes complementary, additional or differential sales
- Ensures customer loyalty by collecting the customer's information and entering it into the DB, thus linking it to the Sale
- Accompanies the customer to the cash desk and prepares the packaging
- Thanks the customer, accompanies the customer out and says goodbye
- Guarantees after-sales service with the same spirit as in the sale, following company standards in maintaining customer satisfaction and loyalty in order to promote the Brand image.
- Guarantees actively the tidiness and cleanness of the store.
- Deals with complaints, with the support of a manager, if necessary.
- Follows-up orders taken.
- Participates in the inventory.
- Contributes to and creates an overall positive atmosphere in the store and considers its performance.
- Collaborates with others colleagues.
- Communicates to the Store Team Leader any information gathered from the customer.
- Is constantly up-to-date regarding fashion trends, knows and monitors competition.
- Understand KPI's value in order to closing the sale in a positive way

**Requirements**:

- At least 2 years of experience
- Good standing
- Organized and accurate
- A strong desire to achieve results
- A passion for the industry and brand
- Excellent knowledge of the local language
- Additional languages beneficial
- Able to work in fast pace environment

Type d'emploi : Temps plein

Salaire : €39 000,00 à €40 000,00 par an

Ability to commute/relocate:

- 9000 Gent: Reliably commute or planning to relocate before starting work (required)

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