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Identity & Digital Workplace Administrator

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**Mission**

In the context of IT Infrastructure Transformation driven by Service Management processes implementation, Active Directory consolidation, Office 365 deployment, Windows10, Automation of the activities, Cloud services:

- Level 3 support to the Field Services (level 1/2 support to 4000 users) for the workplace environment, Deployments...
- Transformation towards a managed service
- Improvement plan mainly via automation
- Digital Workplace Management for OneImage - Long Products scope and Coordination with FCE One Image team:

- Workplace Management and Support (whole categories of Workplace devices within the scope, i.e.: Desktop, Laptop, Thin Clients, Tablets,
- Smartphones, Handheld devices)
- IDAM Activities for the Workplace Client Devices and Kiosk Infrastructure for Workers
- Service Request Management
- Incident Management
- Documentation
- Automation and industrialization of the end-user computing activities with an objective of "zero-touch"
- Implement DevOps software engineering practice in that perspective, in coordination with Software Development teams
- Contact with peers in and outside ArcelorMittal for good practices ('not reinventing the wheel' mindset)
- Rely on 'standard' technologies (API, Scripts...) as well as on the new possibilities available every day (RPA, AI,...)
- Automation and reporting services for all Security hardening topic
- Improvement of the end-user experience by providing them an easy access to information as well as more transparency on the services they request
- Develop self-services
- Improve pro-active communication
- ...
- Harmonisation and standardization of the Scope of Activity
- Documentation, Procedures, Guidelines
- SOP, Processes
- End-user awareness: Communication, FAQ, coaching, training,...

**What you’ll need
**Education/qualification**: Bachelor (University degree) in IT Systems, Data Management, IT Analytics etc.

**Experience**:

- Previous experience acquired in a similar role
- Team player
- Microsoft Orchestrator advance knowledge
- ITIL V3 foundation or V4
- Scripting (PowerShell...)
- Reporting Services
- Knowledge of Field Services activities
- Experience with Service Management tools such as Service Now
- Office 365 knowledge
- Azure Knowledge
- Project Management
- Curious with Cloud solutions (ChatBot, Robotic Process Automation, Artificial Intelligence...) and their possible benefits for the domain of activity
- Hands-on activities for initiating and promoting new technologies

**Languages**:

- English - Fluent
- French and/or German would be an advantage
- Any other language will be considered as a plus