Business Application Support Analyst

**About Lombard International Assurance**

Lombard International Assurance is a leading Luxembourg-based provider of insurance-based wealth solutions across Europe. A part of Utmost Group, Lombard International’s solutions are largely based on unit-linked insurance policies, serving the needs of affluent, high net worth (HNW), and ultra-high net worth (UHNW) individuals.

**_On 30 December 2024, Utmost Group announced it had completed the acquisition of Lombard International Assurance Holdings Sarl and the company will be fully rebranded to Utmost Luxembourg S.A. by the end of 2025.
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**About Utmost Group plc**

**About Utmost International**

Utmost International is a leading provider of insurance-based wealth solutions. Utmost international operates across the UK, Europe Latin America; Asia, and the Middle East. Its solutions are largely based on unit-linked insurance policies, serving the needs of affluent, high net worth (HNW), and ultra-high net worth (UHNW) individuals.

On a proforma basis at HY 2024 following the acquisition of Lombard International Assurance Holdings Sarl, Utmost International would have managed £103bn of assets under administration on behalf of approximately 210,000 policyholders.

**Your role - Are you ready for a challenge?**

**Your responsibilities will be as follows**:
Incident Management & Troubleshooting:

- Acknowledge, categorize, and prioritize incoming incidents and requests in the ITSM system
- Ensure accurate and comprehensive documentation of incidents and resolutions
- Resolve incidents within agreed Service Level Agreements (SLAs) or escalate appropriately

Business Application Support:

- Establish strong relationships with business users to understand their needs and improve support

Proactive System Monitoring & Improvement:

- Identify and escalate potential system issues to prevent business disruptions
- Suggest and support process improvements and technology upgrades
- Maintain compliance with best practices, security policies, and industry regulation

Collaboration & Reporting
- Communicate effectively with stakeholders, including IT teams and business users.
- Provide regular progress reports on incident resolution and system performance.

**Your profile - Have you got what it takes to become our Business Application Support Analyst?**
- Minimum 3-5 years in insurance or financial services;
- Troubleshooting techniques;
- Knowledge of SQL language is an asset;
- Being able to interpret data;
- Familiarity with IT Service Management systems (e.g., ServiceNow) is a plus;
- ITIL Foundation, SCRUM, Agile certification (or equivalent) is an asset;
- Training and understanding of regulatory requirements (e.g., GDPR, DORA, CAA, CSSF);
- Familiarity with incident management methodologies (e.g., 5W);
- Strong analytical and problem-solving skills;
- Ability to manage multiple priorities in a fast-paced environment;
- Excellent communication skills (written and oral) in English;
- French, German, and Luxembourgish are advantageous;
- Customer-focused mindset with a proactive approach;
- Team player with the ability to work collaboratively across departments.

**We offer you**

Sitting at the crossroads of private banking, asset management and insurance, we operate in a well-established and fast-growing segment of the financial services industry. We offer a thriving and entrepreneurial work environment, with the opportunity to work across multiple geographies, learn valuable new skills, develop great expertise, and establish long-lasting relationships. It is an exciting opportunity to build a network of contacts across the organisation in a collaborative and diverse workplace. Our Luxembourg office is home to a diverse team of over 50 nationalities and we are always looking for exceptional talent to join our team. Because our people are our greatest assets, you will enjoy reward and recognition packages. We also offer you the possibility to shape your professional career in line with your own goals and the opportunity to work with the top talent in the industry. We are committed to extending equal employment opportunities to all individuals.

Be a part of our community #utmost

As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to gender, colour, religion, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.-
- Lombard International Assurance is aware of its obligations under the General Data Protection Regulation (GDPR) and is committed to processing your data securely and transparently.- Our Recruitment privacy notice is in line with GDPR and provides more information with regards to the types of data that we collect and hold on you as a job applicant, including for the performance of Background Checks. It also sets out how we use that information, how long we keep it for and other relevant information about your data. For