Process Improvement Manager, Concessions and Damages, Eu Ats
il y a 3 jours
Bachelors degree
- Transportation or Supply Chain experience, within a high-volume logistics, manufacturing or engineering environment, as well as Project Management experience.
- Experience using data and metrics to test theories, confirm assumptions, generate ideas, execute and measure success
- Advanced knowledge of Excel and demonstrated experience querying relational databases using SQL (or other query language), along with experience using large complex data sets to design models and scenarios.
Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. At Amazon, delivering great experiences for our customers is top priority and to this end, our team strives to make our processes robust enough to meet the high bar on customer experience both on quality and speed of delivery.
In transportation performance management, we improve customer experience through continuously optimizing the complex movements of goods to customers throughout Europe. As Process Improvement Manager in the Concessions and Damages team, you will be responsible for the quality performance of our Middle Mile transportation network and Ship with Amazon (SWA) business. You will drive EU wide large-scale programs / products that deliver a positive impact on our customers.
- Identify and analyze data to isolate issues, develop solutions, prioritize opportunities and drive network improvements
- Have a passion for continuously improving customer (internal and external) experience
- Ensure mechanisms are implemented to track progress.
- Remain flexible to changing priorities, open to new ideas
- Do root cause analysis assessments and follow up on improvement actions
- Influence stakeholders and negotiate priorities with partner teams
Key job responsibilities
- Analyze and assess the overall performance of quality metrics for concessions and damages
- Participate in network improvements for ATS, assessing the impact and trade-offs based on SOPs and create reporting mechanisms.
- Collaborate with the development teams, be responsible for making project decisions, achieving tactical goals while retaining a strategic focus.
- Write and communicate tactical initiatives.
- Implement reporting mechanisms for specific topics related to Customer Experience.
About the team
Amazon couldn’t deliver at pace without the Amazon Transportation Service (ATS) team. As part of ATS, you’ll be welcomed into a diverse team that plays a central role in our success. Using air, sea and road transport, as well as sortation centres equipped with the latest technology, you’ll help Amazon’s transport run at maximum efficiency. Our team captures data and uses it to drive decisions. They are key to making Amazon more innovative and efficient.
We put safety first as our people are our priority. And we use the expertise of our people to get packages to their destination - quickly, conveniently and sustainably.
- Master’s level degree or higher preferred
- Quality Management certification, Six Sigma or similar
- Proficiency in Python or any programming language
- Experience with performance metrics, process improvement and Lean techniques
-
Process Improvement Specialist, Concessions and
il y a 3 semaines
Luxembourg Amazon EU Sarl Temps pleinBachelors degree - Transportation or Supply Chain experience, within a high-volume logistics, manufacturing or engineering environment, as well as Project Management experience. - Experience using data and metrics to test theories, confirm assumptions, generate ideas, execute and measure success - Advanced knowledge of Excel and demonstrated experience...
-
Process Improvement Specialist Concessions, Eu Ats
il y a 3 semaines
Luxembourg Amazon EU SARL Temps pleinA degree in business, supply chain, transportation, economics or a technical field - Relevant experience in using data or anecdotal evidence to influence business decisions - Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership Amazon’s global middle mile operation is always evolving. As a Process...
-
Process Improvement Manager, Cx, Sc Quality, Eu Ats
il y a 3 jours
Luxembourg Amazon EU Sarl - A84 Temps pleinTransportation or Supply Chain experience (previous Operations experience preferred), within a high-volume logistics, manufacturing or engineering environment, as well as Project Management experience. - Bachelor’s Degree from an accredited university or equivalent qualification - Proficiency in German and English, verbally and written. - Experience using...
-
Process Improvement Manager, Eu Ats Customer
il y a 6 jours
Luxembourg Amazon EU Sarl - A84 Temps pleinA degree in business, supply chain, transportation, economics or a technical field Relevant experience in using data or anecdotal evidence to influence business decisions Strong written and oral communication skills Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership Experience using data (including...
-
Senior Process Improvement Manager, Performance, Eu Ats
il y a 4 semaines
Luxembourg Amazon EU Sarl Temps pleinEvidence of experience leading managers and senior managers during multiple years, Including performance management. - A degree in business, supply chain, transportation, economics or a technical field - Relevant experience in using data or anecdotal evidence to influence business decisions and strategic documentation. - Relevant experience of communicating...
-
Senior Process Improvement Manager, Performance, Eu Ats
il y a 12 heures
Luxembourg Amazon EU Sarl Temps pleinEvidence of experience leading managers and senior managers during multiple years, Including performance management. - A degree in business, supply chain, transportation, economics or a technical field - Relevant experience in using data or anecdotal evidence to influence business decisions and strategic documentation. - Relevant experience of communicating...
-
Process Improvement Manager, Eu Ats Customer
il y a 3 semaines
Luxembourg Amazon EU Sarl Temps pleinBachelors degree - At least one European language B2 fluency on top of English (Spanish, German, Italian, French) - Relevant experience in Transportation or Supply Chain, within a high-volume logistics, manufacturing or engineering environment, as well as Project Management experience. - Experience using data and metrics to test theories, confirm...
-
Senior Program Manager, Eu Ops Concessions
il y a 3 jours
Luxembourg Amazon EU Sarl Temps pleinA degree - Relevant experience communicating with and influencing a range of different stakeholders including senior management - Relevant experience in managing large-scale programmes or projects - Advanced proficiency in verbal and written English EU Ops Concessions is seeking a Senior Program Manager who will be part of a new team that is defining and...
-
Process Improvement Manager, Surface Transporation
il y a 2 semaines
Luxembourg Amazon EU Sarl Temps pleinBachelors degree - Transportation or Supply Chain experience, within a high-volume logistics, manufacturing or engineering environment, as well as Project Management experience. - Experience using data and metrics to test theories, confirm assumptions, generate ideas, execute and measure success - Advanced knowledge of Excel and demonstrated experience...
-
Process Improvement Specialist, Surface
il y a 2 semaines
Luxembourg Amazon EU Sarl Temps pleinBachelors degree - Transportation or Supply Chain experience, within a high-volume logistics, manufacturing or engineering environment, as well as Project Management experience. - Experience using data and metrics to test theories, confirm assumptions, generate ideas, execute and measure success - Advanced knowledge of Excel and demonstrated experience...
-
Network Planning Manager, Ats Network Planning and
il y a 4 semaines
Luxembourg Amazon EU SARL Temps pleinBachelor's degree - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience in program or project management - Experience working cross functionally with tech and non-tech teams - Experience in defining and implementing process improvement initiatives using data and metrics - Experience in supply chain - Experience defining...
-
Network Planning Manager, Ats Network Planning and
il y a 12 heures
Luxembourg Amazon EU SARL Temps pleinBachelor's degree - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience in program or project management - Experience working cross functionally with tech and non-tech teams - Experience in defining and implementing process improvement initiatives using data and metrics - Experience in supply chain - Experience defining...
-
Surface Transportation Planner, Scheduling
il y a 3 jours
Luxembourg Amazon EU Sarl Temps pleinA degree in Supply Chain Management, Economics, Engineering or a related field. - Relevant experience within a planning function in a complex environment. - Proficiency in MS Office, Advanced MS-Excel skills and data analytics. Amazon Transportation Services (ATS) is a rapidly growing, global operation unit, which significantly impacts the customer...
-
Surface Transportation Planner, Scheduling
il y a 12 heures
Luxembourg Amazon EU Sarl Temps pleinA degree in Supply Chain Management, Economics, Engineering or a related field obtained less than 2 years ago. - Relevant experience within a planning function in a complex environment. - Proficiency in MS Office, Advanced MS-Excel skills and data analytics. Amazon Transportation Services (ATS) is a rapidly growing, global operation unit, which...
-
Eu Sort Center Finance Manager, Ats Sort Centers
il y a 6 jours
Luxembourg Amazon EU Sarl Temps pleinBachelor's degree in engineering, statistics or business, or a Bachelor's degree and experience in quantitative role (engineering, process re-engineering, quality assurance) - Experience in building financial and operational reports/data sets that inform business decision-making - Experience in creating process improvements with automation and analysis -...
-
Inventory Planner
il y a 2 jours
Luxembourg Amazon EU SARL Temps pleinBachelor's or Master's degree in Supply Chain Management, Economics, Engineering or a related field obtained less than 2 years ago. - Technical expertise of working within a planning function in a complex environment. - Experience interacting and driving results with across various teams in the organization. - Fluency in communication. - Proficiency in MS...
-
Process Improvement Specialist, Eu Amxl
il y a 3 jours
Luxembourg Amazon EU Sarl Temps pleinA degree in business, engineering, supply chain, transportation, mathematics, economics physics or another technical field Relevant experience working in supply chain, transportation, project management or management consulting Relevant experience in communicating with senior stakeholders and leadership Relevant experience working with the MS Office suite...
-
Process Improvement Manager, Amxl Eu Network Design
il y a 12 heures
Luxembourg Amazon EU SARL Temps pleinA degree in business, supply chain, transportation, economics or a technical field - Relevant experience in using data or anecdotal evidence to influence business decisions - Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership Amazon’s global last-mile operation is always evolving. As a Process...
-
Network Planning Manager, Ats Network Planning and
il y a 3 semaines
Luxembourg Amazon EU SARL Temps pleinBachelor's degree in supply chain management, operations, engineering, analytics or related field - Experience using data and metrics to determine and drive improvements Amazon’s Supply Chain Managers play a central role in our global business. They keep our complex, international supply chains working seamlessly and efficiently. As a Supply Chain Manager...
-
Program Manager, Ats St Lh Planning
il y a 6 jours
Luxembourg Amazon EU Sarl Temps pleinBachelor's degree - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience in program or project management - Experience working cross functionally with tech and non-tech teams - Experience in defining and implementing process improvement initiatives using data and metrics - Experience defining program requirements and using...
