Client Service Officer

il y a 2 semaines

Luxembourg Axis Temps plein

**Description**
- Process policy transactions, provide services, and resolve queries accurately and in a timely manner throughout the policy's lifecycle. This includes managing documents related to policies.
- Assist in conducting due diligence reviews of transactions in accordance with corporate standards.
- Build and maintain strong relationships with our sales consultants and all partners.
- Stay informed about our services, review procedures, and ensure that necessary quality improvements are implemented as needed.

**Profile**
- University Degree in Economics, Finance, Business Management or any other relevant field and/or relevant experience in Client Services in the insurance sector
- Relevant experience in Finance or Insurance
- Aware of developments within the financial/insurance sector in general and competent in dealing with queries relating to funds and financial instruments
- Strong team player with excellent organisational and analytical skills
- Ability to work independently while keen to work as part of a team and support colleagues when needed
- Be able to clearly and comprehensively outline complex issues both verbally and in writing
- Multi-task efficiently between routine tasks and urgent queries, ensuring accuracy and timeliness in all your duties
- Strong prioritisation skills, flexible, reliable and responsible in challenging situations
- Strong client service focus, solutions oriented and capable of ensuring a high service level to clients
- Take personal pride in delivering high quality service to internal and external clients
- Ability to demonstrate a high level of initiative and problem-solving capabilities
- Ability to work in a regulated environment and to respect the external and internal guidelines
- Ability to maintain performance and positive relationships in stressful/challenging situations
- Agility and pragmatism in a complex and changing environment
- Good command of MS office products
- Excellent command of English, French, and Flemish

**Offer**

Our client, an insurance company, offers an interesting challenge.

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