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CTG is an international IT solutions and services company, back over 50 years of experience.
CTG IT Solutions, part of the CTG Group is dedicated specifically to the European Institutions. More than 200 colleagues are working within multicultural teams in Brussels, Luxembourg, and Strasbourg.
We provide to the European Institutions all kind of IT services, such as IT Service Management (ITSM) like Service Desk and Helpdesk or infrastructure services, but also Application Solutions (Analysis, Development, Maintenance & Project Management) and Test Management. No fewer than 27 nationalities share their expertise and learn from each other.
Our goal? Keep on growing, in a serene and pragmatic way, preserving our philosophy of proximity and cooperation. Certified “Best Workplace in 2021”, we advocate multiculturalism, regular monitoring and open communication.
Our projects with European Institutions are unique. You are an IT professional looking for a challenging position in an international and multi-cultural environment ? Join CTG As your career evolves, you will receive steady support from a well-established and growing company, that is seeking your talent
Nous recrutons actuellement un Support Technician pour rejoindre une prestigieuse institution européenne au Luxembourg.
Vos missions
Vous répondez aux appels entrants
Vous analysez les incidents, les demandes et les problèmes
Vous suivez les incidents et maintenez les données à jour (Service Desk Manager)
Vous parvenez à faire remonter les incidents à des groupes de soutien dédiés
Vous effectuez un suivi des incidents jusqu'à leur résolution complète
Vous suggérez des améliorations concernant la gestion des incidents
Vous êtes en charge de la surveillance des systèmes critiques
Vous fournissez un support applicatif (Windows, Office, etc...)
Vous installez des images système Windows
Vous créez des utilisateurs dans le dépannage d'Active Directory
Votre profile
Vous avez au moins 1 ans d'expérience professionnelle dans ce domaine
Vous parlez et écrivez couramment Français
Vous avez un niveau B2 minimum en Anglais
Vous êtes certifié ITIL (la certification peut être obtenue dans les 3 mois suivant la date de début)
Vous avez déjà été amené à utiliser Active Directory
Vous avez de bonnes compétences en Windows, MS Office, etc..
Vous avez la capacité d'intégration dans un environnement international/multiculturel
Vous avez de bonnes compétences en communication et un esprit d'équipe
Nos offres
Un package salarial attractif
5 jours de vacances supplémentaires chaque année
Un programme de formation dédié avec des plans de développement personnel
Avantages extra-juridiques (matériel informatique, banques,...)
**Événements réguliers avec l'équipe CTG**: déjeuners d'apprentissage, teambuildings, événements ludiques, Noël, Marathons,...
Si vous aimez les équipes multiculturelles et que vous souhaitez rejoindre une entreprise multiculturelle, alors postulez dès maintenant via le bouton ci-dessous Veuillez noter qu'un casier judiciaire sera demandé pour ce poste.
