Service Excellence Manager

il y a 2 jours


Luxembourg G4S Temps plein

Description
As part of the Allied Universal Group, G4S is the world's largest company in the field of **integrated security solutions **with around 800,000 employees.

In Luxembourg, we are one of the country's leading security companies with around 1500 employees. Our broad portfolio in the field of **security technology** and of **security personnel.**

**Responsibilities**:
In your role as **Service Excellence Manager Europe** you will be the interface between the different divisions and business units in Europe.

As a professional with strong project management skills, improving EBITDA through direct cost improvement initiatives will be your main task.
- Develop and deploy tools for operations that enable better productivity, cost and quality of service
- Improve data availability, accuracy, visualization and analysis in operations
- Identify and implement best productivity practices and standards within operations
- Collaborate with IT to implement systems for operations
- Support the business on restructuring programs focused on direct cost
- Prioritize those initiatives or programs that maximize the value to the company
- Keep the Europe Region CEO updated on plans, projects and results

Must Have Requirements
- Bachelor’s degree or equivalent education
- B2B services and/or consulting experience
- Proven experience in leading operation roles or in project management
- Strong analytical skills, understanding of basic financial concepts
- Excellent project management and change management skills
- Well developed communication and interpersonal skills
- Have drive and self-motivation and are able to work well under pressure
- Teamwork and the ability to foster good working relationships
- Influencing and negotiation skills (without hierarchy)
- Lean Six Sigma experience is an advantage
- Experience working remotely with other departments and with managers beneficial
- Availability to travel internationally
- Fluency in English is a must. Other languages are an advantage

We offer
- Performance-oriented, above-average payment and attractive bonus systems

Languages English Education Bachelor Experience 6+ years



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