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Operations Manager
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We are seeking a seasoned professional to spearhead our European operations team. As a Senior Operations Specialist, you will be responsible for managing daily operations tasks and ensuring seamless support for our activities across the continent.
About the RoleThis is an exciting opportunity to join a rapidly growing organization in a revolutionary industry. You will work at the forefront of innovation in a collaborative and dynamic environment, with long-term professional development opportunities.
Key Responsibilities- Manage daily operations tasks and ensure timely completion.
- Coordinate with the Operations team in other locations to guarantee seamless support for European activities.
- Support the on-boarding process for European customers.
- Manage customer communication and perform operational tasks related to European customers.
- Identify and escalate issues reported by or related to European customers.
- Develop and maintain strong relationships with all customers for European operations.
- Provide expertise to help customers get the most value out of our service.
To succeed in this role, you will need:
- A minimum of 3 years' experience in operations within the financial, fintech, or crypto sector.
- Previous experience in team management.
- Knowledge of procedure writing and project management.
- Proficiency in MS Office, especially Excel; SQL is a plus.
- Fluent English required; French is essential, German is an asset.
- A strong interest in the crypto/blockchain industry is highly appreciated.
You can expect:
- Long-term professional development opportunities.
- The chance to work at the forefront of innovation in a collaborative and dynamic environment.
