Product Leader for Customer Trust and Experience

il y a 1 mois


Luxembourg City Amazon Europe Temps plein

We are seeking an experienced Product Leader to join our team at Amazon Europe, responsible for driving the development of a key customer trust feature. This role will play a crucial part in shaping the shopping experience for customers worldwide.

The successful candidate will have a proven track record of owning and driving product roadmap strategies, as well as contributing to technical discussions around technology decisions and strategy. They will be responsible for gathering requirements from multiple stakeholders, working with engineering teams to implement automation and machine learning solutions, and launching new features that enhance customer trust.

This is an exciting opportunity to lead the product vision for the customer trust feature, identifying both incremental and innovative opportunities to advocate for the product direction. The ideal candidate will be able to make data-driven decisions, analyze trends, and own customer trust decisions related to the feature.

As a Product Leader, you will partner with engineering teams to ensure effective implementation of deliverables, manage relationships with support teams, and develop solutions to address policy and process gaps. You will also work with program teams to understand requirements and use data to assess and prioritize them.

A day in the life of this role will involve owning the product roadmap, strategically prioritizing product features, and working with cross-functional teams to drive outcomes. You will be a thought leader for the feature within the team and the larger scope of Trustworthy Shopping Experience.

About the role

  • Owning the product roadmap and vision for the customer trust feature
  • Leading technical discussions around technology decisions and strategy
  • Gathering requirements from multiple stakeholders
  • Implementing automation and machine learning solutions
  • Launching new features that enhance customer trust

About us

At Amazon Europe, we believe that customer trust is paramount to everything we do. We work with authorities, merchants, brands, vendors, and customers to identify and prevent Selling Partner risk, infringements of intellectual property, and other abuse in our product catalog. As a Product Leader, you will be part of a dynamic team that is dedicated to building a safe and trustworthy shopping experience for customers.

BASIC QUALIFICATIONS

  • Bachelor's degree
  • 5+ years of experience in product management or a related field
  • Proven track record of owning and driving product roadmap strategies
  • Experience contributing to technical discussions around technology decisions and strategy

PREFERRED QUALIFICATIONS

  • MBA
  • Experience with machine learning and AI tools

Salary: €120,000 - €150,000 per year, depending on experience


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