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Insurance Policy Administrator
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Role Summary: As an Operations Administrator, you will play a crucial role in ensuring the smooth administrative handling of insurance policies for our clients.
\Your Responsibilities:
\- Analyze client needs and establish appropriate contracts
- Provide accurate international customer service to clients, distribution partners, and HR departments
- Ensure accuracy and quality in all aspects of the role, including correspondence, system updates, process implementation, and department reporting
- Take ownership of assigned or designated internal projects related to policy administration
- Deal with complaints swiftly and accurately to achieve customer satisfaction and service standards
- Use the appropriate medium for both internal and external communication
- Act as a point of contact for queries regarding insurance policy administration
- Stay up-to-date on technical aspects of the job, products, procedures, and compliance
Your Profile:
\- Relevant experience in client services/administration, preferably in the insurance sector
- Able to clearly outline complex issues verbally and in writing
- Strong client service focus
- Ability to work in a team and autonomously
- Excellent organizational skills and ability to manage own work efficiently
- Ability to meet deadlines and prioritize work effectively
- Ability to work in a regulated environment and respect guidelines
- Outstanding communication skills, proactive, and solution-oriented
- Ability to maintain performance and positive relationships in stressful situations
- Strong attention to detail and self-motivation
- Good command of MS office products
- Fluent English and German; any other language is an asset (French/Dutch/Spanish)
Benefits:
\- Multicultural, learning, and innovative work environment
- Flexible working hours
- Benefits of a large group with flexibility of an SME
- Homeworking possibility
- Company restaurant at preferential rates
- Gym with trainer
- Hospitalization and group insurance
- Concierge service
