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Senior Incident Response Specialist
il y a 3 semaines
We are seeking an experienced Senior Incident Response Specialist to lead and coordinate critical incident response, minimizing service disruption and driving continuous improvement of incident management processes.
Incident Lifecycle Management
The ideal candidate will be responsible for managing the entire lifecycle of incidents, from initial detection to resolution. This includes coordinating with cross-functional teams to identify root causes, developing and implementing corrective actions, and ensuring timely communication to stakeholders.
Key Responsibilities:
- Lead and coordinate incident response efforts to minimize service disruption and ensure business continuity.
- Manage the incident lifecycle, including identification, assessment, response, mitigation, and recovery.
- Develop and implement process improvements to enhance incident management efficiency and effectiveness.
- Collaborate with technical teams to investigate and resolve complex incidents.
- Communicate effectively with stakeholders, including leadership, customers, and team members, to provide timely updates on incident status and resolution.
Requirements:
- Proven experience as an Incident Manager or in a similar role.
- Strong knowledge of ITIL frameworks and methodologies.
- Excellent communication, problem-solving, and analytical skills.
- Familiarity with incident management tools, such as ServiceNow or Omni Tracker.
- Fluency in English; French is an asset.
Benefits:
As a valued member of our team, you will have opportunities to grow professionally and develop your skills. We offer a dynamic work environment with a focus on collaboration and innovation. Additionally, you will enjoy one day per week of remote work, allowing for better work-life balance.
