Investor Onboarding Specialist

il y a 3 semaines


Luxembourg Intermediate Capital Group Temps plein

Title: Investor Onboarding Specialist (6 month fixed-term contract)

Department: Operations

Location: Luxembourg

Reporting to: Head of Investor Onboarding

ICG Summary

Intermediate Capital Group (ICG) is an FTSE-100 listed, FCA-regulated alternative asset manager with over 30 years' history, managing $71bn of assets and investing across the capital structure. We provide flexible capital solutions to help companies develop and grow. We operate across four asset classes: Structured and Private Equity, Private Debt, Real Assets, and Credit. The business employs over 500 people in 15 countries around the world and is well positioned for growth and benefits from the long-term trend of increased demand for alternative investments.

To make the most of your career at ICG, you will be inquisitive, self-motivated, engaged, collaborative and agile. ICG is a place where we are all dedicated to achieving common goals.

Our teams describe ICG as ambitious, collaborative, empowered, entrepreneurial, professional and acting with integrity. We translated these attributes into a core set of values and, together with our purpose, this represents who we are today and whom we aspire to be tomorrow.

For three decades we have been constantly striving for excellence in all aspects of our business. Whether that is through the people who join us, how we support and develop them throughout their career, and the culture we create and live in. It is also evident in the role we play in society through the investments we make, our charity work and what we stand for.

We relentlessly pursue our ambition to provide an inclusive and diverse environment where everyone has plenty of opportunities to contribute, succeed and be themselves.

Position Summary

The investor onboarding team will be responsible for the management of the investor AML/KYC processes in conjunction with our third-party administrators. The position will involve daily interaction with administrators, marketing, and client relations teams (MCR), compliance, and investors.

The position will require good communication and problem-solving skills and the person will be responsible for ensuring appropriate vendor management practices are in place. The team will be expected to build strong relationships with other departments to ensure a positive client experience.

The role will need to effectively manage outsourced partners and technology to provide efficient and scalable operational processes. Ownership of the investor relationship will continue to be led by MCR, it is essential that this team ensures that the MCR teams are fully informed of discussions with their investors. Any challenges with an investor onboarding should be escalated within MCR on a timely basis to enable them to help find a resolution.

Primary Responsibilities

The responsibilities of the role include, but are not limited to:

- Engage with investors, MCR and other parties to ensure an effectively managed onboarding process and a smooth and efficient client experience
- Take responsibility for AML/KYC services from third-party administrators to our Funds, setting and monitoring service levels and KPIs and participating in quarterly service review meetings
- Ensure an effective process for periodic refreshes of the AML/KYC information and facilitate the engagement with investors
- Act as a mediator between third parties and investors to negotiate a mutually acceptable resolution to issues that arise
- Ensure that issues are escalated in a timely manner and are captured within the Operations governance framework
- Work closely with MCR, Administrators and Compliance to ensure compliance with applicable laws, regulations, and internal policies
- Work closely with senior business leads and provide regular updates where needed.

Key Requirements/ Qualifications

You will have demonstrable experience of:

- Background of working within the financial services industry. It may be that this is a position that you have undertaken in a stand-alone capacity, or it has formed part of a broader role
- Track record in the management of operational processes. Delivery focussed.
- KYC/AML knowledge
- Experience working with third-party administrators and awareness of regulatory compliance in financial services and Luxembourg
- Possess strong communication skills, both written and verbal and the ability to develop meaningful partnerships with internal and external parties
- Language skills are an advantage

ICG will provide equal employment opportunity to all employees and applicants for employment. No employee will be discriminated against in hiring or employment because of race, colour, sex, age, disability, religion, national origin, marital status, sexual orientation, gender identity and/or expression, ancestry, military status, genetic information, or any other basis protected by applicable federal, state or local law.


  • Onboarding - Associate

    il y a 2 semaines


    Luxembourg Waystone Governance Ltd. Temps plein

    Waystone leads the way in specialist services for the asset management industry. Partnering institutional investors, investment funds and asset managers, Waystone builds, supports and protects investment structures and strategies worldwide. With over 20 years’ experience and a comprehensive range of specialist services to its name, Waystone is now serving...


  • Luxembourg Ebury Temps plein

    Ebury is a hyper-growth FinTech firm, named in 2021 as one of the top FinTechs to work for by Glassdoor and AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration. **Responsibilities**: Specific to the role: - Specialist role in an onboarding team dedicated to our most...

  • Onboarding Officer

    il y a 2 semaines


    Luxembourg ZEDRA Temps plein

    We have an exciting opportunity to join our growing Creapartners team in Capellen, working with emerging and mid-market fund managers to onboard investors and undertake investing activities to support their growth aspirations. Working as part of our client relationship team, this role supports the client through the investor onboarding process, providing...

  • Client Onboarding

    il y a 4 semaines


    Luxembourg Deutsche Bank Temps plein

    Client Onboarding & KYC Specialist, Luxembourg An exciting and meaningful role within the important and growing Wealth Management segment of Deutsche Bank Luxembourg. You will have the chance to become the main and reliable contact for Senior Relationship Managers. You are part of a small, dynamic and highly motivated team. The Client Account Management...


  • Luxembourg KPMG Luxembourg Temps plein

    **Find your purpose at KPMG Luxembourg** We see a world of opportunity. From uncovering ways to digitalize, to enabling new sectors to take off, to building sustainability and resilience into economies, we know insights reveal new opportunities for all. We are diverse and dedicated problem solvers, part of the worldwide network of high-quality audit, tax...

  • Associate - Investor Services

    il y a 3 semaines


    Luxembourg Waystone Governance Ltd. Temps plein

    Waystone leads the way in specialist services for the asset management industry. _Partnering with institutional investors, investment funds and asset managers, Waystone builds, supports and protects investment structures and strategies worldwide._ - With over 20 years’ experience and a comprehensive range of specialist services to its name, Waystone is now...

  • Fund Accounting

    il y a 4 semaines


    Luxembourg Arendt Investor Services Temps plein

    Arendt Investor Services, which is part of Arendt & Medernach, the largest law firm in Luxembourg, is regulated by the Luxembourg supervisory authority (CSSF - Commission de Surveillance du Secteur Financier) and operates under the status of Professional of Financial Sector (“PSF”). Arendt Investor Services offers a wide range of Investor Services, such...


  • Luxembourg Arendt Investor Services Temps plein

    Arendt Investor Services, which is part of Arendt & Medernach, the largest law firm in Luxembourg, is regulated by the Luxembourg supervisory authority (CSSF - Commission de Surveillance du Secteur Financier) and operates under the status of Professional of Financial Sector (“PSF”). Arendt Investor Services offers a wide range of services, such as...

  • Avp - Investor Services

    il y a 4 semaines


    Luxembourg Waystone Governance Ltd. Temps plein

    Waystone leads the way in specialist services for the asset management industry. Partnering institutional investors, investment funds and asset managers, Waystone builds, supports and protects investment structures and strategies worldwide. With over 20 years’ experience and a comprehensive range of specialist services to its name, Waystone is now serving...

  • Onboarding and Kyc Specialist

    il y a 4 semaines


    Luxembourg VP Bank AG Temps plein

    We look for future colleagues in our Client Lifecycle Management Team to contribute to the onboarding and documentary maintenance of both Fund structures, where VP Bank acts as Depositary, as well as for Private Banking clients._ - The Bank's Client Lifecycle Management Team supports our front units in client onboardings, event driven changes impacting...

  • Associate - Investor Services

    il y a 4 semaines


    Luxembourg Waystone Governance Ltd. Temps plein

    **For over 20 years, Waystone has been at the cutting edge of specialist services for the asset management industry - partnering with institutional investors, investment funds and asset managers. We work with our clients to help build, support, and protect investment structures and strategies worldwide.** **Our success depends upon our ability to attract...


  • Luxembourg FERRERO Temps plein

    **Job Location: Luxembourg**: Luxembourg **Company description**: Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® and Kinder Surprise®. As the love for our brands continues to grow, so too does our global reach. Represented in more...


  • Luxembourg State Street Corporation Temps plein

    AIS Investor Services and AML/FATCA, Vice President **Who we are looking for** The Investor AML Services tasks include Fund and investor onboarding and identification/verification of Investors, Registration of Investors, AML/FATCA level file reviews for investors entering into our contracted funds. Sanctions and PEP screening of all Investor...

  • Investor Onboarding Manager

    il y a 3 semaines


    Luxembourg Intermediate Capital Group Temps plein

    TBC ICG will provide equal employment opportunity to all employees and applicants for employment. No employee will be discriminated against in hiring or employment because of race, colour, sex, age, disability, religion, national origin, marital status, sexual orientation, gender identity and/or expression, ancestry, military status, genetic information, or...

  • Transfer Agency

    il y a 9 heures


    Luxembourg Brown Brothers Harriman Temps plein

    What You Can Expect At BBH: If you join BBH you will find a collaborative environment that enables you to step outside your role to add value wherever you can. You will have direct access to clients, information and experts across all business areas around the world. BBH will provide you with opportunities to grow your expertise, take on new challenges, and...


  • Luxembourg State Street Corporation Temps plein

    European Client Onboarding, Assistant Vice President **INTERNATIONAL FINANCIAL DATA SERVICES (IFDS)** IFDS, established in 2007, is a market leader in Transfer Agency Services committed to providing high quality services and technology to our clients, with European offices in Dublin and Luxembourg. IFDSL is owned equally by SS&C Technologies Holdings, Inc....

  • Transfer Agent Officer

    il y a 4 semaines


    Luxembourg Arendt Investor Services Temps plein

    **Transfer Agent Officer (M/F)**: Arendt Investor Services, which is part of Arendt & Medernach, the largest law firm in Luxembourg, is regulated by the Luxembourg supervisory authority (CSSF - Commission de Surveillance du Secteur Financier) and operates under the status of Professional of Financial Sector (“PSF”). Arendt Investor Services offers a...


  • Luxembourg Austin Bright Temps plein

    For over four decades, our client has stood as a distinguished and global leader in specialized asset services. Based in Luxembourg has been crafting bespoke solutions for asset managers worldwide. With a notable entrepreneurial approach, a commitment to service innovation, and an unparalleled focus on clients, this independent entity has extended its...


  • Luxembourg State Street Corporation Temps plein

    Currency Management Product Specialist, Officer, Hybrid **Who we are looking for** The Currency Management team currently services in excess $300 Billion in assets under management for approx. 90 clients globally with significant global presence The currency management product team services a distinct group of clients, predominately the large mutual /...

  • Corporate Support Officer

    il y a 4 semaines


    Luxembourg Arendt Investor Services Temps plein

    **Corporate Support Officer**: Arendt Investor Services, which is part of Arendt & Medernach, the largest law firm in Luxembourg, is regulated by the Luxembourg supervisory authority (CSSF - Commission de Surveillance du Secteur Financier) and operates under the status of Professional of Financial Sector (“PSF”). Arendt Investor Services offers a wide...