Investor Onboarding Specialist
il y a 3 semaines
Title: Investor Onboarding Specialist (6 month fixed-term contract)
Department: Operations
Location: Luxembourg
Reporting to: Head of Investor Onboarding
ICG Summary
Intermediate Capital Group (ICG) is an FTSE-100 listed, FCA-regulated alternative asset manager with over 30 years' history, managing $71bn of assets and investing across the capital structure. We provide flexible capital solutions to help companies develop and grow. We operate across four asset classes: Structured and Private Equity, Private Debt, Real Assets, and Credit. The business employs over 500 people in 15 countries around the world and is well positioned for growth and benefits from the long-term trend of increased demand for alternative investments.
To make the most of your career at ICG, you will be inquisitive, self-motivated, engaged, collaborative and agile. ICG is a place where we are all dedicated to achieving common goals.
Our teams describe ICG as ambitious, collaborative, empowered, entrepreneurial, professional and acting with integrity. We translated these attributes into a core set of values and, together with our purpose, this represents who we are today and whom we aspire to be tomorrow.
For three decades we have been constantly striving for excellence in all aspects of our business. Whether that is through the people who join us, how we support and develop them throughout their career, and the culture we create and live in. It is also evident in the role we play in society through the investments we make, our charity work and what we stand for.
We relentlessly pursue our ambition to provide an inclusive and diverse environment where everyone has plenty of opportunities to contribute, succeed and be themselves.
Position Summary
The investor onboarding team will be responsible for the management of the investor AML/KYC processes in conjunction with our third-party administrators. The position will involve daily interaction with administrators, marketing, and client relations teams (MCR), compliance, and investors.
The position will require good communication and problem-solving skills and the person will be responsible for ensuring appropriate vendor management practices are in place. The team will be expected to build strong relationships with other departments to ensure a positive client experience.
The role will need to effectively manage outsourced partners and technology to provide efficient and scalable operational processes. Ownership of the investor relationship will continue to be led by MCR, it is essential that this team ensures that the MCR teams are fully informed of discussions with their investors. Any challenges with an investor onboarding should be escalated within MCR on a timely basis to enable them to help find a resolution.
Primary Responsibilities
The responsibilities of the role include, but are not limited to:
- Engage with investors, MCR and other parties to ensure an effectively managed onboarding process and a smooth and efficient client experience
- Take responsibility for AML/KYC services from third-party administrators to our Funds, setting and monitoring service levels and KPIs and participating in quarterly service review meetings
- Ensure an effective process for periodic refreshes of the AML/KYC information and facilitate the engagement with investors
- Act as a mediator between third parties and investors to negotiate a mutually acceptable resolution to issues that arise
- Ensure that issues are escalated in a timely manner and are captured within the Operations governance framework
- Work closely with MCR, Administrators and Compliance to ensure compliance with applicable laws, regulations, and internal policies
- Work closely with senior business leads and provide regular updates where needed.
Key Requirements/ Qualifications
You will have demonstrable experience of:
- Background of working within the financial services industry. It may be that this is a position that you have undertaken in a stand-alone capacity, or it has formed part of a broader role
- Track record in the management of operational processes. Delivery focussed.
- KYC/AML knowledge
- Experience working with third-party administrators and awareness of regulatory compliance in financial services and Luxembourg
- Possess strong communication skills, both written and verbal and the ability to develop meaningful partnerships with internal and external parties
- Language skills are an advantage
ICG will provide equal employment opportunity to all employees and applicants for employment. No employee will be discriminated against in hiring or employment because of race, colour, sex, age, disability, religion, national origin, marital status, sexual orientation, gender identity and/or expression, ancestry, military status, genetic information, or any other basis protected by applicable federal, state or local law.
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