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Application Manager
il y a 2 semaines
Wir suchen zum nächstmöglichen Zeitpunkt einen
Application Manager (m/w/d) - Network Operation Center
Die artelis-Gruppe, die 2006 gegründet wurde, bündelt die Aktivitäten der beiden Telekommunikationsunternehmen cegecom s.a. (seit 1999 in Luxemburg tätig) und VSE NET GmbH (seit 1998 in Deutschland tätig). Aufbauend auf die langjährige Erfahrung beider Unternehmen ist die artelis-Gruppe in der Lage, neue Produkte schneller und vorteilhafter auf den Markt zu bringen und seine Dienstleistungen grenzübergreifend anzubieten. Standorte und Rechenzentren befinden sich sowohl in Luxemburg als auch in Deutschland.
**Deine Aufgaben**:
- Überprüfung der Leistungserbringung unter Einhaltung der festgelegten Standards für unsere Geschäftskunden
- Messung, Berechnung und Kontrolle der vertraglich vereinbarten Zielvorgaben
- Koordination und Definition des Aufbaus und der Anpassung technischer Systeme zur Überwachung der Servicequalität und deren kontinuierlicher Weiterentwicklung
- Erstellung und Durchführung von Service Reports und Service Review Meetings sowie Definition und Kontrolle von KPIs für Servicepartner (intern wie extern)
- Kontinuierliche Steigerung der Kundenzufriedenheit und Servicequalität als auch laufende Prozessoptimierung und Kostenkontrolle
- Ansprechpartner für ausgewählte, nationale und internationale Service-Management-Kunden
- Fachübergreifende Zusammenarbeit mit Kollegen in Projekten
- Interne Publikationen, Schulungen, Einweisungen in neue oder veränderte Systeme
**Dein Profil**:
- Technisches Studium mit Schwerpunkt Nachrichten
- und Kommunikationstechnologie, Wirtschaftsinformatik, Projektmanagement oder vergleichbar; technische Ausbildung von Vorteil
- Mindestens dreijährige Berufserfahrung als Projektleiter wünschenswert
- Hohes Analysevermögen und konzeptionelle Stärke sowie Motivation und Bereitschaft, sich in neue Themen einzuarbeiten
- Umsetzungs
- und führungsstark
- Gute Kenntnisse in MS-Office und Projektmanagement-Tools
- Gute Kenntnisse in Datenbank-Systemen notwendig (z.B. MySQL, MariaDB, etc.)
- Sehr gute und strukturierte Kommunikations
- und Präsentationsweise in Deutsch und Englisch, Französisch wünschenswert
**Was wir bieten**:
- Flexible Arbeitszeiten und Freizeitausgleich für Überstunden
- 31 Tage Urlaub und Sonderurlaub für besondere Ereignisse
- Innovative Schulungsstrategien
- Vereinbarkeit von Familie und Beruf
- Einfacher Zugang zu öffentlichen Verkehrsmitteln
- Essensgutscheine
- Partizipatives Management
Schwerbehinderte Menschen werden im Rahmen der gesetzlichen Bestimmungen bevorzugt behandelt.
**artelis s.a. - 3, rue Jean Piret - 2350 Luxembourg**
Art der Stelle: Vollzeit
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