Analyst Product Support
il y a 2 semaines
TASK RESPONSIBILITIES:
- Respect and handle IT processes : all request and incident via Service Now process and change request / project via DevOps
- Maintain, support and develop the Maintenance and Repair Overhaul (MRO) software computerized maintenance system
- Managing user access to the MRO software
- Documentation end user oriented (user guide) and IT level 1 support oriented (service desk)
- Liaise with other team of the IT Department to agree on requirements, levels of service and performance
ESSENTIAL REQUIREMENTS FOR THE POSITION:
- Degree in a relevant field (e.g.. computer science or information technology)
- Demonstrate knowledge of IT security best practices
- Knowledge / experience of Maintenance and Engineering processes in an airline will be considered as a strong asset
- Understanding of Linux systems (Red Hat) and Oracle / PostgresQL database is an advantage
- Excellent problem-solving and analytical skills
- Ability to educate technical and non-technical audiences on various topics
- Fluency in written and spoken English with effective communication skills. Other languages (e.g.. German, French, Luxemburgish) will be considered an advantage.
WORKING CONDITIONS:
- Full-time permanent position based in Luxembourg
- Valid car drivers license
- Be willing to travel if required
- A Certificate of good conduct (casier judiciaire, Polizeiliches Führungszeugnis) will be required in case of positive selection.
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