Level 1 Support Technician

Description
Founded in 1988 and supported by more than 180.000 members, (LAR) Luxembourg Air Rescue Group employs nowadays more than 180 highly qualified experts and operates 7 rescue helicopters and 4 air ambulance jets. Based on the experience of more than 3.000 missions done per year, LAR has become one of the leading players worldwide, concerning quality and reliability in the air rescue & air ambulance business.

In its ICT Department, Luxembourg Air Ambulance (LAA) as part of LAR Group, is currently looking for:
**Level 1 Support Technician M/F**

Fulltime position and permanent contract

**Overview**:
As a Level 1 Support Technician, you will play a vital role in providing technical assistance and support within the organization. This position involves troubleshooting, resolving basic technical issues, and escalating complex problems to higher-level support teams. Your primary responsibility will be to ensure efficient resolution of user concerns while maintaining high levels of customer satisfaction.

**Responsibilities**:

- Providing initial assessment and troubleshooting for hardware, software, and network-related problems.
- Assisting users with account setup, password resets, and basic system configurations.
- Installing and setting up ICT Hardware.
- Documenting and maintaining records of reported issues and resolutions in the ticketing system.
- Collaborating with team members to escalate complex problems to Level 2 support when necessary.
- Conducting routine maintenance checks and updates on systems to ensure optimal performance.
- Assisting in the development and maintenance of knowledge base articles and training materials for end-users.
- Participating in continuous learning to stay updated with new technologies and best practices in the field.

**Requirements**:

- A degree in Information Technology, Computer Science, or related field (or equivalent work experience).
- Proven experience in providing technical support or customer service in an ICT environment.
- Familiarity with operating systems (Windows & macOS) and basic networking concepts.
- Strong problem-solving skills and the ability to troubleshoot technical issues independently.
- Excellent communication skills, both verbal and written, with a customer-focused approach.
- Ability to work effectively in a team-oriented, fast-paced environment.
- Languages: Very good English language skills (spoken and written), German, Luxembourgish and/or French knowledge is considered as an asset.

**Benefits**:

- Modern and exciting field of activity
- Professional and multicultural environment
- Likeable teams

Languages English