Sr. Product Manager

il y a 2 semaines


Luxembourg Amazon Media EU s.a.r.l Temps plein

Bachelor's degree
- Experience owning/driving roadmap strategy and definition
- Experience with feature delivery and tradeoffs of a product
- Experience contributing to engineering discussions around technology decisions and strategy related to a product
- Experience managing technical products or online services
- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
- Experience in technical product management, program management or engineering
- Experience owning feature delivery and tradeoffs of a product
- Experience with end to end product delivery

The Amazon Books team is looking to hire an experienced product manager to drive CX improvements for the Worldwide Amazon Books (Physical+Kindle) business in the catalog data quality space. Catalog and metadata form the foundation of Amazon's shopping experience and it is essential that we are building a storefront based on accurate and high-quality data. The primary goal of this position is to understand customer requirements on metadata needs, identify steps to improve data quality, define requirements, and collaborate with developers to conceptualize, test and implement strategic programs, while building metrics to measure effectiveness.

Key job responsibilities
- Identify new approaches to curating product information aimed at improving customer experience and increasing conversion
- Provide insights to leadership to ensure that the business has the right prioritization, weighing upside against dev costs
- Translate ideas into great CX on behalf of our customers
- Drive design/implement solutions working cross-functionally with Amazon central teams, Books Tech, and Books Business Teams
- Facilitate discussions regarding technical / architectural trade-offs, best practices, and risk mitigation

A day in the life
Day to day activities include (1) working with design and development partners to conceptualize, implement, and test new customer experiences, (2) interpreting data to identify customer insights and making recommendations based on said data, (3) maintaining prioritized roadmaps of product development activities, (4) monitoring customer feedback for general satisfaction and emergent issues, (5) ensuring high quality in the customer experiences you own and the underlying data, (6) working with partner teams to present cohesive experiences with customers, (7) reporting on project status and risk identification and mitigation.

About the team
The Amazon Bookstore team owns the customer experience for browsing for, evaluating, and buying physical and digital books from a catalog of millions of titles across web, app, and first party device experiences.

Luxembourg, LUX
- Experience in using analytical tools, such as Tableau, Qlikview, QuickSight
- Experience in building and driving adoption of new tools



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