Global Senior Program Manager

il y a 2 jours

Luxembourg Amazon EU SARL Temps plein

Bachelor’s degree in BA or BS in Engineering, Mathematics, Operations/Supply Chain, Organizational Behavior, or other technical field
- 5+ years of project/program management experience, delivering on large-scale, cross-functional programs in support of business goals
- Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions, recommendations and drive actions; including deep knowledge of Excel and SQL
- Excellent attention to details to identify gaps and opportunities in procedures, and drive innovative, efficient solutions.
- Ability to operate independently and to manage multiple, competing priorities simultaneously.
- Excellent communication skills as well as business judgment and a practical, common sense approach to getting things done
- Excellent command of spoken and written English

Job summary

Amazon is an E-commerce and Cloud Computing company with headquarters in Seattle, Washington. Since 1995, Amazon has focused on being “the world’s most customer centric company.” Our customers are worldwide, and include not just consumers, but also our sellers and vendors (selling partners). World-class retail brands and individual sellers increase their sales and reach new customers by leveraging the power of the Amazon e-commerce platform. To meet our selling partners’ needs, our smart, diverse, customer-obsessed employees are constantly innovating and building on new ideas.

The Compliance Operations (C-Ops) integration team is looking for a motivated and data driven Senior Global Program Manager with strong technical skills, analytical and communication capabilities, and a hands-on passion to dive-deep into processes that enable worldwide selection classification. Your role will be to lead and drive critical programs to remove waste from our classification processes by diagnosing the processes, identifying improvement opportunities (short-term wins, as well as long-term wins through process design/redesign), prescribing improvement strategies and guiding the improvement effort to successful implementation at worldwide level. You will maintain close relationships with our stakeholders in order to understand our highest priority execution pain-points and opportunities that have a significant, measurable impact across worldwide manual classification processes, while enabling optimization of C-Ops’ processes to drive classification accuracy and efficiency.

Each and every person buying, selling, or handling Amazon products will be your customer. If you would like to make a real-world difference by working hard, having fun, and making history, this is the team for you

Key job responsibilities
- Lead large initiatives, coordinating the work of internal and partner teams to identify automation opportunities and reduce human dependency for making classification decision while ensuring accuracy remain intact.
- Passion for innovation to ensure we deliver high quality programs processes that heavily rely on optimized tools, configurations and algorithms against agreed commitments.
- Develop and drive scalable end-to-end process improvement across worldwide manual classification related processes, leveraging lean management and Six Sigma or similar methodologies or approaches. Creating, developing and driving solutions that lead to a richer end-to-end customer and operations experience, whilst enabling selection expansion.
- Develop and launch a sustainable process to formulate the key and priority process changes to eliminate gaps, evaluate risks, permanently and proactively solve root causes.
- Develop accurate and relevant metric-driven analysis to foster continuous improvement and step-function innovation that will enhance our internal and external customer experience.

About the team

The Compliance Operations (C-Ops) organisation exists to keep our customers and partners safe, protect associates, and ensure legal and regulatory compliance. The team partners with worldwide program teams to classify products and ensure Amazon’s product listings follow regulatory and legal compliance guidelines. C-Ops supports regulatory compliance requirements for Amazon’s worldwide programs such as Dangerous Goods, Global Trade Services and Food Safety. C-Ops has offices across India, China, Poland, Romania, Netherlands, Jordan, and Costa Rica and supports compliance related needs for worldwide Amazon marketplaces
- MBA or Master’s Degree in a related field
- Experience in business domains such as supply chain management, and logistics
- Experience in working with technology teams
- Ability to thrive in a high-energy environment where tactical and strategic activities are expected to be driven in parallel

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