Skype Administrator

For our customer, based in Luxembourg, we are looking for an experienced** **Skype Administrator.**

As a Skype Administrator, you will be joining the Communication and Collaboration unit of the Distributed Systems and Office Systems Division. The team is responsible for managing collaboration and communication tools such as SharePoint, Exchange, Skype, and Active Directory. Your primary role will involve participating in the management and evolution of the company's Skype environment, supporting incident resolution, and contributing to the Teams migration project. You will also provide support for the management of the company's Skype telephony system and stay updated on cloud collaboration products. Additionally, you will actively participate in the development of future solutions that integrate Teams.

**Responsibilities**:

- Participate in the management and evolution of the company's Skype environment, ensuring its stability, availability, and optimal performance.
- Assist in incident resolution related to Skype, troubleshoot issues, and provide timely and effective resolutions.
- Collaborate with cross-functional teams to support the successful migration project from Skype to Teams.
- Support the management of the company's Skype telephony system, including user provisioning, configuration, and troubleshooting.
- Stay up to date with the latest advancements in cloud collaboration products, conduct technology watch activities, and provide recommendations for potential integration with the company's communication and collaboration infrastructure.
- Actively contribute to the development of future solutions that integrate Teams, considering business requirements and industry best practices.
- Collaborate with other teams, such as network and security, to ensure seamless integration and interoperability between Skype and other systems.
- Provide technical documentation, training materials, and guidance to end-users and other team members.
- Collaborate with vendors and external partners to resolve technical issues, implement enhancements, and stay informed about product updates and roadmap.

**Qualifications and Skills**:

- Master's degree in computer science, information technology, or a related field.
- Proven experience in administering and managing **Skype for Business** or **Microsoft Teams** in an enterprise environment.
- Strong understanding of collaboration and communication tools such as **SharePoint**, **Exchange**, and **Active Directory**.
- Familiarity with Skype telephony systems and experience in supporting telephony-related configurations and troubleshooting.
- Knowledge of cloud collaboration products and services, with an ability to assess their suitability for the organization's needs.
- Proficiency in PowerShell scripting for automation and management tasks.
- Solid understanding of networking protocols and concepts, including TCP/IP, DNS, DHCP, and VPN.
- Excellent problem-solving skills, ability to analyze complex issues, and provide innovative solutions.
- Fluency in **English** **and **French**.
- Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams, end-users, and external stakeholders.
- Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines.
- Certifications such as Microsoft Certified: Teams Administrator Associate or similar are a plus.

**Why joining us?**
- Develop and customize your long-term career in a fast-growing company
- Communication, responsibility, dynamism, and team spirit are the key words of our corporate culture
- Celebrate success as a team at our various corporate events (teambuilding, lunch, afterworks,)
- We offer an onboarding program as well as individual training and development opportunities
- We offer a very competitive package including an attractive salary, meal vouchers, leasing, training/certifications...