Risk Manager, Product Quality, Trustworthy Shopping
Il y a 4 mois
Bachelor's degree or equivalent
- Experience in compliance program management, legal, governance, audit, risk/loss prevention, or equivalent
- Experience with research and investigation skills or equivalent
- Experience in program or project management
Have you ever thought about what it takes to be called the #1 most trusted company for customers? What would you do to create a trusted marketplace where millions of buyers can shop and have a perfect order experience? Amazon’s Trustworthy Shopping Experience team works to ensure that customers can buy with confidence on Amazon. We develop and implement technology innovations, programs, tools, and policies to protect the buying experience on Amazon while minimizing friction for our selling partners. Our team is constantly innovating on behalf of both buyers and sellers to solve business problems. We are looking for a policy manager to help us drive improvements in fulfillment, delivery, and customer service.
This role is available in Luxembourg, Munich, and Milan.
Key job responsibilities
- Dive deep into data to find patterns for the challenges that buyers face while shopping on Amazon.
- Report on key metrics and performance indicators to measure overall program and product performance and provide foundation for continuous improvement
- Influence and execute product roadmaps to achieve business goals
- Work with business stakeholders and tech teams to define needs, build solutions, and measure results
- Clarify and drive short-term and long-term project priorities and commitments, as well as establish and maintain clear chains of project and program management and accountability
- Lead and manage day-to-day program requirements with operations teams and program and product managers
- Plan and conduct product/business reviews and reporting, including program flashes, budgeting, ops optimization
- Conceptualize and launch large scale programs to resolve buyer issues.
- Partner with Legal and Operations to quickly handle and resolve critical and time-sensitive escalations.
- Create policies, strategies, and processes to protect buyers and enable business growth while ensuring compliance with legal requirements, protecting customers, and protecting the Amazon brand.
About the team
Selling Partner Support (SPS) is responsible for creating a trustworthy shopping experience across Amazon stores worldwide by protecting customers, brands, selling partners and Amazon from fraud, counterfeit, and abuse as well as empowering, providing world‐class support, and building loyalty with Amazon’s millions of selling partners. We value individual expression, encourage debate and critical thinking, and invite you to bring your true self to work every day. Only by embracing inclusivity can we deliver for our customers. Our unique backgrounds and perspectives strengthen our ability to achieve Amazon's mission of being Earth's most customer-centric company.
- Experience in program requirements definition, together with data and metrics leveraging to drive improvements
- Experience establishing successful partnerships with internal and external teams to execute tactical initiatives or equivalent
- Experience with SQL and Excel
- Master's degree
-
Risk Manager, Product Quality, Trustworthy Shopping
Il y a 7 mois
Luxembourg Amazon Services Europe SARL (LU) Temps pleinBachelor's degree or equivalent - Experience in compliance program management, legal, governance, audit, risk/loss prevention, or equivalent - Experience with research and investigation skills or equivalent - Experience in program or project management Have you ever thought about what it takes to be called the #1 most trusted company for customers? What...
-
Luxembourg Amazon EU Sarl Temps pleinExperience in program or project management - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership Position available in Luxembourg, Munich, or Milan. We are looking for a Sr Strategic Planner. In this exciting role, you will own then...
-
Senior Risk Manager, Trustworthy Shopping Experience
il y a 3 semaines
Luxembourg Amazon EU Sarl Temps pleinBachelor's degree or equivalent - Experience in compliance, audit or risk management - Experience working with cross functional teams and managing multiple stakeholders Position available in Luxembourg, Munich, or Milan. Are you passionate about building customer trust and protecting online shoppers? Join our team as a Senior Risk Manager for a key customer...
-
Risk Manager, Trustworthy Shopping Experience
il y a 1 mois
Luxembourg Amazon EU Sarl Temps pleinBachelor's degree or equivalent - Experience in compliance program management, legal, governance, audit, risk/loss prevention, or equivalent - Experience handling confidential information This role can be located in Milan, Luxembourg or Munich. We are looking for a Risk Manager for a key customer trust feature available in Amazon stores worldwide. This...
-
Senior Product Manager Tech, Trustworthy Shopping
Il y a 3 mois
Luxembourg Amazon EU Sarl Temps pleinBachelor's degree - Experience owning/driving roadmap strategy and definition - Experience contributing to engineering discussions around technology decisions and strategy related to a product - Experience in technical product management, program management or engineering - Experience owning feature delivery and tradeoffs of a product - Experience with end...
-
Senior Product Manager, Trustworthy Shopping
Il y a 6 mois
Luxembourg Amazon Services Europe SARL (LU) - A61 Temps pleinBachelor’s degree. - 5+ years of professional experience in product management We are looking for a Senior Product Manager for a key customer trust feature available in Amazon stores worldwide. This feature makes it easy for shoppers to alert Amazon about issues on our product pages. This Senior Product Manager role involves gathering requirements from...
-
Risk Manager, Trustworthy Shopping Experience
Il y a 8 mois
Luxembourg Amazon Services Europe SARL (LU) - A61 Temps pleinBachelor's degree or equivalent - Experience in compliance program management, legal, governance, audit, risk/loss prevention, or equivalent - Experience handling confidential information This role can be located in Milan, Luxembourg or Munich. We are looking for a Risk Manager for a key customer trust feature available in Amazon stores worldwide. This...
-
Strategic Risk Governance Specialist for Trustworthy Shopping Experience
il y a 2 semaines
Luxembourg City Amazon Europe Temps pleinAt Amazon Europe, we're dedicated to delivering a secure and trustworthy shopping experience to our customers.About the Role:We're seeking an experienced Strategic Risk Governance Specialist to join our EU Trustworthy Shopping Experience team. As a key member of this team, you'll play a crucial role in safeguarding our product pages and enhancing the...
-
European Risk Manager for Trustworthy Shopping Experiences
il y a 4 heures
Luxembourg City Amazon Europe Temps pleinJob SummaryWe are seeking a seasoned European Risk Manager to lead our efforts in safeguarding online shopper trust and enhancing the shopping experience across Amazon stores worldwide.About the RoleThis is an exciting opportunity to join Amazon's EU Trustworthy Shopping Experience team, working closely with authorities, merchants, brands, vendors, and...
-
Luxembourg City Amazon Europe Temps pleinAmazon Europe is seeking a highly experienced Senior Product Manager to lead the development of its customer trust feature, enabling shoppers to easily report issues on product pages worldwide. This role requires gathering requirements from diverse stakeholders, working with engineering and science teams to leverage automation and machine learning.We are...
-
Business Analyst, Trustworthy Shopping Experience
Il y a 7 mois
Luxembourg Amazon EU Sarl - A84 Temps pleinExperience in tax, finance or a related analytical field - Experience writing complex Excel VBA macros - Bachelor's degree or equivalent - Experience defining requirements and using data and metrics to draw business insights - Experience with SQL or ETL The Trustworthy Shopping Experience team is looking for a business analyst to help us protect our...
-
Senior Risk Manager, Trustworthy Shopping Experience
il y a 2 semaines
Luxembourg Amazon Europe Core Temps pleinPosition available in Luxembourg, Munich, or Milan. Are you passionate about building customer trust and protecting online shoppers? Join our team as a Senior Risk Manager for a key customer trust feature in Amazon stores worldwide. You'll play a crucial role in safeguarding our product pages and enhancing the shopping experience. In this position, you'll...
-
Risk Manager, Digital Services Act, Trustworthy
il y a 1 mois
Luxembourg Amazon EU Sarl - A84 Temps pleinBachelor's degree or equivalent - 4+ years of professional experience in audit, compliance program or risk management - Business proficiency in English and at least one other European language Position available in Luxembourg, Munich, or Milan. We are looking for a Risk Manager. In this exciting role, you will be part of our DSA Compliance Office...
-
Risk Manager, Digital Services Act, Trustworthy
il y a 1 mois
Luxembourg Amazon EU Sarl Temps pleinBachelor's degree or equivalent - 4+ years of professional experience in audit, compliance program or risk management Position available in Luxembourg, Munich, or Milan. We are looking for a Risk Manager. In this exciting role, you will be part of our DSA Compliance Office responsible for our management of the EU Digital Services Act (DSA). The Risk Manager...
-
Strategic Product Owner
il y a 1 semaine
Luxembourg City Amazon Europe Temps pleinWe are seeking a highly skilled Strategic Product Owner to lead the development of our customer trust feature, ensuring a safe and trustworthy shopping experience for Amazon customers worldwide.This role requires a strong product management background with experience owning end-to-end product roadmaps, driving strategy and definition, and collaborating with...
-
Risc Manager, Trustworthy Listings
il y a 1 semaine
Luxembourg Amazon EU Sarl - A84 Temps pleinBachelor's degree or equivalent This role is open in Milan, Luxembourg or Munich. At Amazon, we're working to be the most customer-centric company on earth. To get there we need passionate and hard-working people. If you are interested about building innovative systems to protect customer safety at scale while enabling Amazon to build the place where...
-
Sr. Business Analyst, Trustworthy Shopping
Il y a 3 mois
Luxembourg Amazon EU Sarl Temps pleinBachelor's degree - Experience in writing SQL queries and creating business intelligence reports using Tableau, Power BI - Experience defining requirements and using data and metrics to draw business insights - Experience with Excel - Experience making business recommendations and influencing stakeholders - 5+ years professional experience in analytics,...
-
Program Manager Ii, Gcp, Trustworthy Shopping
Il y a 4 mois
Luxembourg Amazon Europe Core Sarl Temps pleinBachelor's degree or equivalent - 5+ years of program or project management experience - 5+ years of defining and implementing process improvement initiatives using data and metrics experience - Experience working cross functionally with tech and non-tech teams - Experience in compliance program management, legal, governance, audit, risk/loss prevention, or...
-
Senior Risk Manager, Product Safety and Compliance
Il y a 7 mois
Luxembourg Amazon EU Sarl - A84 Temps pleinBachelor’s Degree - 5+ years' program management experience - 5+ years' experience directly related to risk management, product/food compliance, medical device compliance, healthcare policy, process improvement, quality, regulatory compliance, operations, transportation or other logistics functions - Experience using oral and written communication skills...
-
Risk Manager
Il y a 8 mois
Luxembourg Amazon Services Europe SARL (LU) - A61 Temps pleinBachelor's degree or equivalent - Experience in compliance program management, legal, governance, audit, risk/loss prevention, or equivalent - Experience handling confidential information At Amazon, we're working to be the most customer-centric company on earth. To get there we need passionate and hard-working people. If you are interested about building...