Risk Manager, Product Quality, Trustworthy Shopping

Il y a 3 mois


Luxembourg Amazon EU Sarl Temps plein

Bachelor's degree or equivalent
- Experience in compliance program management, legal, governance, audit, risk/loss prevention, or equivalent
- Experience with research and investigation skills or equivalent
- Experience in program or project management

Have you ever thought about what it takes to be called the #1 most trusted company for customers? What would you do to create a trusted marketplace where millions of buyers can shop and have a perfect order experience? Amazon’s Trustworthy Shopping Experience team works to ensure that customers can buy with confidence on Amazon. We develop and implement technology innovations, programs, tools, and policies to protect the buying experience on Amazon while minimizing friction for our selling partners. Our team is constantly innovating on behalf of both buyers and sellers to solve business problems. We are looking for a policy manager to help us drive improvements in fulfillment, delivery, and customer service.
This role is available in Luxembourg, Munich, and Milan.
Key job responsibilities
- Dive deep into data to find patterns for the challenges that buyers face while shopping on Amazon.
- Report on key metrics and performance indicators to measure overall program and product performance and provide foundation for continuous improvement
- Influence and execute product roadmaps to achieve business goals
- Work with business stakeholders and tech teams to define needs, build solutions, and measure results
- Clarify and drive short-term and long-term project priorities and commitments, as well as establish and maintain clear chains of project and program management and accountability
- Lead and manage day-to-day program requirements with operations teams and program and product managers
- Plan and conduct product/business reviews and reporting, including program flashes, budgeting, ops optimization
- Conceptualize and launch large scale programs to resolve buyer issues.
- Partner with Legal and Operations to quickly handle and resolve critical and time-sensitive escalations.
- Create policies, strategies, and processes to protect buyers and enable business growth while ensuring compliance with legal requirements, protecting customers, and protecting the Amazon brand.

About the team
Selling Partner Support (SPS) is responsible for creating a trustworthy shopping experience across Amazon stores worldwide by protecting customers, brands, selling partners and Amazon from fraud, counterfeit, and abuse as well as empowering, providing world‐class support, and building loyalty with Amazon’s millions of selling partners. We value individual expression, encourage debate and critical thinking, and invite you to bring your true self to work every day. Only by embracing inclusivity can we deliver for our customers. Our unique backgrounds and perspectives strengthen our ability to achieve Amazon's mission of being Earth's most customer-centric company.
- Experience in program requirements definition, together with data and metrics leveraging to drive improvements
- Experience establishing successful partnerships with internal and external teams to execute tactical initiatives or equivalent
- Experience with SQL and Excel
- Master's degree



  • Luxembourg Amazon Services Europe SARL (LU) Temps plein

    Bachelor's degree or equivalent - Experience in compliance program management, legal, governance, audit, risk/loss prevention, or equivalent - Experience with research and investigation skills or equivalent - Experience in program or project management Have you ever thought about what it takes to be called the #1 most trusted company for customers? What...


  • Luxembourg Amazon EU Sarl Temps plein

    Bachelor's degree or equivalent - Experience in compliance program management, legal, governance, audit, risk/loss prevention, or equivalent - Experience handling confidential information This role can be located in Milan, Luxembourg or Munich. We are looking for a Risk Manager for a key customer trust feature available in Amazon stores worldwide. This...


  • Luxembourg Amazon EU Sarl Temps plein

    Bachelor's degree - Experience owning/driving roadmap strategy and definition - Experience contributing to engineering discussions around technology decisions and strategy related to a product - Experience in technical product management, program management or engineering - Experience owning feature delivery and tradeoffs of a product - Experience with end...


  • Luxembourg Amazon Services Europe SARL (LU) - A61 Temps plein

    Bachelor’s degree. - 5+ years of professional experience in product management We are looking for a Senior Product Manager for a key customer trust feature available in Amazon stores worldwide. This feature makes it easy for shoppers to alert Amazon about issues on our product pages. This Senior Product Manager role involves gathering requirements from...


  • Luxembourg Amazon Services Europe SARL (LU) - A61 Temps plein

    Bachelor's degree or equivalent - Experience in compliance program management, legal, governance, audit, risk/loss prevention, or equivalent - Experience handling confidential information This role can be located in Milan, Luxembourg or Munich. We are looking for a Risk Manager for a key customer trust feature available in Amazon stores worldwide. This...


  • Luxembourg City Amazon Europe Temps plein

    Amazon Europe is seeking a highly experienced Senior Product Manager to lead the development of its customer trust feature, enabling shoppers to easily report issues on product pages worldwide. This role requires gathering requirements from diverse stakeholders, working with engineering and science teams to leverage automation and machine learning.We are...


  • Luxembourg Amazon EU Sarl - A84 Temps plein

    Experience in tax, finance or a related analytical field - Experience writing complex Excel VBA macros - Bachelor's degree or equivalent - Experience defining requirements and using data and metrics to draw business insights - Experience with SQL or ETL The Trustworthy Shopping Experience team is looking for a business analyst to help us protect our...


  • Luxembourg City Amazon Europe Temps plein

    At Amazon Europe, we are looking for a Senior Product Manager Tech to lead the development of a key customer trust feature available in our stores worldwide. This feature allows shoppers to easily report issues on our product pages. The Senior Product Manager Tech will be responsible for gathering requirements from multiple stakeholders, including diverse...


  • Luxembourg Amazon EU Sarl Temps plein

    Bachelor's degree or equivalent - 4+ years of professional experience in audit, compliance program or risk management Position available in Luxembourg, Munich, or Milan. We are looking for a Risk Manager. In this exciting role, you will be part of our DSA Compliance Office responsible for our management of the EU Digital Services Act (DSA). The Risk Manager...


  • Luxembourg Amazon EU Sarl - A84 Temps plein

    Bachelor's degree or equivalent - 4+ years of professional experience in audit, compliance program or risk management - Business proficiency in English and at least one other European language Position available in Luxembourg, Munich, or Milan. We are looking for a Risk Manager. In this exciting role, you will be part of our DSA Compliance Office...


  • Luxembourg Amazon EU Sarl Temps plein

    Bachelor's degree - Experience in writing SQL queries and creating business intelligence reports using Tableau, Power BI - Experience defining requirements and using data and metrics to draw business insights - Experience with Excel - Experience making business recommendations and influencing stakeholders - 5+ years professional experience in analytics,...


  • Luxembourg Amazon Europe Core Sarl Temps plein

    Bachelor's degree or equivalent - 5+ years of program or project management experience - 5+ years of defining and implementing process improvement initiatives using data and metrics experience - Experience working cross functionally with tech and non-tech teams - Experience in compliance program management, legal, governance, audit, risk/loss prevention, or...


  • Luxembourg Amazon EU Sarl - A84 Temps plein

    Bachelor’s Degree - 5+ years' program management experience - 5+ years' experience directly related to risk management, product/food compliance, medical device compliance, healthcare policy, process improvement, quality, regulatory compliance, operations, transportation or other logistics functions - Experience using oral and written communication skills...

  • Risk Manager

    Il y a 7 mois


    Luxembourg Amazon Services Europe SARL (LU) - A61 Temps plein

    Bachelor's degree or equivalent - Experience in compliance program management, legal, governance, audit, risk/loss prevention, or equivalent - Experience handling confidential information At Amazon, we're working to be the most customer-centric company on earth. To get there we need passionate and hard-working people. If you are interested about building...

  • Senior Business Analyst

    il y a 3 semaines


    Luxembourg City Amazon Europe Temps plein

    About the RoleWe are seeking a highly skilled Senior Business Analyst to join our Trustworthy Shopping Experience team at Amazon Europe. As a key member of our team, you will play a vital role in protecting our customers from defective or dangerous products and ensuring a worry-free shopping experience.Key ResponsibilitiesDevelop actionable insights through...


  • Luxembourg Amazon EU Sarl - A84 Temps plein

    Experience in compliance, audit or risk management Bachelor's degree or equivalent Experience in leading a cross-functional teams. Role available in Luxembourg, Munich and Milan. In this role, you will lead a team of professionals working on complex programs with considerable impact across multiple organizations. Your primary responsibilities will include...


  • Luxembourg Amazon EU Sarl - A84 Temps plein

    Experience in compliance, audit or risk management - Bachelor's degree or equivalent - Experience in leading a cross-functional teams. Role available in Luxembourg, Munich and Milan. In this role, you will lead a team of professionals working on complex programs with considerable impact across multiple organizations. Your primary responsibilities will...

  • Senior Product Manager

    il y a 3 semaines


    Luxembourg City Amazon Europe Temps plein

    Job DescriptionWe are looking for a Senior Product Manager Tech to lead the development of a key customer trust feature available in Amazon stores worldwide.This feature allows shoppers to easily report issues on our product pages.The Senior Product Manager Tech will be responsible for gathering requirements from multiple stakeholders, including diverse...


  • Luxembourg iO Associates Temps plein

    **Senior Quality and Product Assurance Manager**: - Location Luxemburg - Sector: Aerospace - Job type: Permanent - Salary: €80000.00 - €100000 per annum - Contact: Ffion Smith - Job ref: BBBH113035_1689937221 - Senior Quality and Product Assurance Manager- €80,000 - €100,000- iO associates are partnering with a space company in Luxembourg who...

  • Sr. Program Manager

    Il y a 6 mois


    Luxembourg Amazon Services Europe SARL (LU) Temps plein

    Bachelor's Degree - 4+ years professional experience in risk and/or program management with technology-based products - Experience in communicating complex thoughts clearly and succinctly in writing as well as orally during in-person discussions - Track record of using data analysis to solve complex problems and support business decisions - Business...