Operational Support Manager

il y a 1 jour


Luxembourg Ergon Recruitment (Luxemburg) Temps plein

**Fonction**:

- Act as a team lead, collaborating closely with our client facing Administrators and Accountants using eFront to ensure the appropriate delivery of client service
- Act as a higher authority for recording static data and transactional data on to eFront
- Manage and review incoming requests to prioritise and delegate effectively
- Support teams with achieving their desired outputs for system reporting by leading the process and coordinating all relevant parties
- Prepare scoping documents to capture client’s bespoke reporting requirements
- Advise teams on best practice for system inputs
- Monitor and review adherence to best practice
- Attend meetings with client teams and clients to provide status updates and technical insight
- Supervise and assist in the training and development of staff
- Arrange and manage the appraisal process for members of staff

**Profil**:

- Proven relevant experience supported by a relevant professional qualification (ACCA or ACA)
- Previous experience in people management
- Excellent interpersonal skills are required to develop close working relationships with colleagues, clients and business contacts
- Computer literacy, word processing and spread sheet skills are essential
- Sound technical financial services knowledge (to be supported through our client'sAcademy)
- Evidence of accounting responsibility for a client relationship or a significant part of a major client relationship
- Previous experience with eFront FIA would be an advantage



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