Client Service Manager
Il y a 6 mois
Do you have extensive experience of managing client relationships, the services they subscribe to, ensuring service excellence, and are you looking for a new opportunity in Luxembourg? Apex Group is seeking a flexible, full-time **Client Service Manager**, and the role comes with an attractive salary and benefits package.
EDB, part of the APEX Group, is currently looking to add further bench strength and support within our **Client Service Management team**.
As a **Client Service Manager**, you will own a portfolio of clients with responsibility for ensuring delivery of best in class service and strive to achieve 100% client satisfaction by building deep and meaningful relationships with key contacts within a client’s organization. As a CSM you must develop an excellent understanding of the client’s primary business, the products and services they receive from EDB and collaborate with other EDB and Apex Group key stakeholders to ensure we provide a seamless client experience. You will also inspire change through innovation and transformation, modernizing the client experience whilst executing against the bank strategy.
As a **Client Service** **Manager**, you can expect to:
- Maintain accurate and active service temperature checks for all Clients within your portfolio.
- Understands the Client’s business to anticipate their servicing needs and provide appropriate support.
- Work collaboratively with key stakeholders, internally/externally, to effectively resolve client issues/escalations.
- Analyse and interpret client data to identify trends, collaborating with other members of the Client Service team and broader Apex Group client facing units.
- Own and drive consistent positive client experience.
- Understand client needs, ensuring proactive approach including regular service meetings.
- Proficient German and English business language skills, both written and oral
- 5+ years of equivalent work experience
- Excellent interpersonal skills and the ability to build sustainable, engaging and meaningful relationships.
If you’re looking to make a positive impact and create change, possessing an inclusive and committed approach, you'll be rewarded with an excellent salary and benefits package. As a truly global business, we tailor benefits to each location to safeguard our people and respect local cultures and ways of working. Our people are our greatest asset, and we invest in talent development. Join our global network, and you will benefit from education support, sponsorship and in-house training programs.
**Apex Group Ltd** ("Apex" or "the Group"), established in Bermuda in 2003, is a global financial services provider. With over 80 offices worldwide and 12,000 employees in 38 countries, Apex delivers an expansive range of services to asset managers, financial institutions, private clients, and family offices. Apex's purpose is to be more than just a financial services provider. The Group is committed to driving positive change to address three core areas: the environment and climate change, women's empowerment and economic independence, and education and social mobility. Life at Apex isn't just about the work you do. It's about embracing the culture and loving what you do. Every employee plays a part in making Apex who we are today, and the more we grow, the more important that becomes. The international nature of our business and global network of offices means that there are opportunities to broaden your life experiences and take short-term or permanent relocation options.
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