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Technology Infrastructure Support- Team Lead

il y a 1 mois

Senningerberg, Luxembourg JPMorgan Chase Bank, N.A. Temps plein

**Role Description**:
The GTI EMEA Luxembourg Team Lead is an Associate/Vice President level role in the Technology Operations family and is responsible for key functions within the GTI EMEA regional management & wider Global Technology DRIVE. The role is based in the supported location and reports to the GTI EMEA Luxembourg Technology Lead. This role is intended to provide functions that deliver across a number of areas, including:

- Adhere to GTI Service Delivery and Technology Policies, Standards and Procedures
- Focus on meeting SLA across Incident, Problem, Change & Request Management processes
- Ensure key processes such as Asset and Media Management are thoroughly followed
- Ensure DC/MER/TR/Storeroom and in general all GTI spaces in the locations are always in good conditions, secured, cable managed and nothing is left out of place
- Provide Data Center support for maintenance, building, racking, unracking, connecting and decommissioning activities
- Provide Data Center access supervision
- Perform Database management and support activities
- Execution of infrastructure engineering activities such as design, implementation, monitoring, capacity planning
- Ensure escalating issues to the Technology Lead and to the relevant service owners, always let the management know about existing identified risks
- Partners with all peers in GTI EMEA locations for troubleshooting and also for delivering cross location initiatives
- Execution of the Global GTI Vulnerability Management lifecycle, including identification, reporting and remediation of vulnerability management issues
- Assist the Technology Lead in improving productivity resulting in increased cost effectiveness and value
- Ensure information controls, back-up and recovery strategies are in place across all environments
- Provide problem management support to problematic recurring incidents ensuring root cause analysis is conducted and corrective action plans are in place
- Ensure high quality support to the clients with professionalism and good communication, own the problems and educate the clients promoting self service tools
- Provide support coverage for the required timeframe in the location, ensuring on call support on a Rota basis if required
- Complete a high quality Control Self Assessments on a timely manner according to the CSA calendar using the given template
- Ensure all inventories are always up to date and reconciled

In addition to the server administrator role, that position is also requiring to lead the team of the server administrator function by leading:

- Coach and mentor team members
- Maintain a comfortable and conducive working environment
- Coordinate workload, Human resources, review assignments
- Delegate responsibilities
- Review and coordinate approval of supervision like changes, service requests, control reviews...
- Execute the GTI vision principles
- Assist the Luxembourg site technology leader
- Participate and lead to GTI EMEA workstreams

Adherence to all processes, policies and procedures is fundamental to the role providing success to the business and production environment.

**Key Skills / Attributes / Work Experience**:

- Verbal and written English communication skills
- Strong leadership skills (supervision, team building, problem solving, coaching, performance management,...)
- Strong client focus - ability to operate at prime customer contact level typically at operational level
- Strong development focus - train and improve skills
- Ability to work in a multi-task environment, managing interruptions and prioritization
- Ability to successfully promote technology self service culture and tools to the clients
- Demonstrate to have a risk-oriented mind-set, to always check and verify and challenge the status quo
- Analytical Thinking: identifying problems and proposing ways to mitigate the risk
- Proven experience working with culturally diverse and geographically distributed teams

**Additional responsibilities will include**:

- Travel within region

**QUALIFICATIONS REQUIRED**:

- Bachelor's degree in technology related area preferred **OR**:

- 10+ years of related technology experience working with multiple technologies and complex, large scale, cross-functional project / production / service delivery and client support, preferably in the financial services industry and in large organizations
- Good knowledge of Hardware, Hypervisors, Operating Systems, Os Agents, Storage, Backup and Software architecture
- Strong technical capability
- Knowledge of MicroSoft Exchange server, Skype, Teams and SharePoint
- Knowledge of scripting (mainly Powershell, Python)
- Knowledge of cloud compute technology
- Knowledge of Agile (Jira/Kanban & Confluence)
- Experience in the product space, within key technology areas such as storage, standard voice, preferably trader voice too, voice recording, network, rack & stack and cabling management

J.P. Morgan is a global leader in financial services, providing strategic a

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