Position 220-05

**About Citco**:
The market leader. The premier provider. The best in the business. At Citco, we’ve been the front-runner in our field since our incorporation in 1948 led to the evolution of the asset servicing sector itself. This pioneering spirit continues to guide us today as we innovate and expand, push beyond the boundaries of our industry, and shape its future. From working exclusively with hedge funds to serving all alternatives, corporations and private clients, our organization has grown immensely across asset classes and geographies. For us, this progress is a pattern that we’ll only maintain as we move forward, always prioritizing our performance. So for those who want to play at the top of their game and be at the vanguard of their space, we say: Welcome to Citco.

**About the Team & Business Line**:
Fund Administration is Citco’s core business, and our alternative asset and accounting service is one of the industry’s most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience.

As a core member of our Investor Services team, you will be working with some of the industry’s most accomplished professionals to deliver award-winning services for complex fund structures that our clients can depend upon.

**Your Role**:
The Vice President will work directly as a partner of the Senior Vice Presidents in the overall management of the IR department to deliver the following responsibilities listed below.

Client Relationship Management:

- Adopt a pro-active role in establishing Citco as a partner
- Think strategically & assess potential impact on operational capacity when assessing client (internal/external) requirements
- Understand current client needs/strategies & anticipate future client needs
- Deliver innovated solutions to clients
- Develop & sustain client relationship by initiating communication on a regular basis, both by telephone & in person
- Respect client confidentiality & sensitivity of information shared
- Keep customer (internal/external) informed of trends & issues relevant to their services

Client Servicing:

- Maintain a pro-active customer focus at all times
- Constantly review client utilization of deliverables; eliminate unnecessary service where appropriate
- Enhance current servicing levels, deliver beyond client expectations
- Develop & implement best practice on all processes; eliminate non-value-added tasks
- Monitor internal service delivery levels against established standards (contractual Service Level Agreements)
- Establish & document business contingency plans for all areas of responsibility
- Facilitate new business installations, managing all phases ensuring timely & accurate completion

Financial & Risk Management:

- Budget preparation & in managing costs within the department
- Ensure full adherence & implementation of the corporate & local risk policy, manage & minimize claims
- Ensure all control procedures & internal reporting requirements are met
- Assess & monitor the operational risks in the department
- Monitor risk reporting to ensure adherence to department’s procedures

Resource & Staff Management:

- Direct report managerial - development, coaching & succession planning including the completion of performance reviews & individual development plans
- Develop management & technical skills of managers
- Provide staff management support to the managers, assisting them to effectively deal with staff issues
- Create an environment that motivates rewards & supports staff
- Actively participate in the recruitment process

Leadership Skills:

- Set challenging team goals & empower people to achieve them
- Keep people focused on critical goals & deadlines through frequent & consistent communication
- Motivate people by creating a high performance environment that is both challenging & exciting
- Promote & support change initiatives within the business
- Actively contribute to corporate initiatives as part of the management team

Other:

- Real Estate and Hedge Funds experience
- Keep up to date on legislative requirements and standards
- Be acutely aware of changing market, impact on existing and potential client base
- Gain detailed knowledge & understanding of Citco’s products, policies and procedures
- Participate in projects that will enhance the delivery of service to our clients, as well as offer opportunity for staff & self-development
- Participate in organizational strategic initiatives

**About You**:

- Degree in Accounting / Finance / Economics or comparable Investor relations and finance experience. 5-7 years’ experience in the Hedge Fund industry, preferably in Investor Relations and/ or Client with some exposure to accounting and performance reporting.
- You have the ability to manage all aspects of a team and/or teams - leadership, coaching, recruitment, team building, problem resolution, motivation, training & development of staff & managers
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