Team Leader Unix Team
il y a 3 semaines
As a UNIX Team Leader you ensure that the client’s IT infrastructure and systems remains operational through proactively managing technical incidents to resolution. Your primary objective is to ensure zero missed service level agreement conditions and the achievement of client satisfaction through assisting with the planning, building and supporting of technology solutions. You focus on ensuring all lines of support for complex incidents, requests, events and/or problems through the effective management and leadership of a team of operations Engineers.- MissionAs a UNIX Team Leader you ensure that the client’s IT infrastructure and systems remains operational through proactively managing technical incidents to resolution. Your primary objective is to ensure zero missed service level agreement conditions and the achievement of client satisfaction through assisting with the planning, building and supporting of technology solutions. You focus on ensuring all lines of support for complex incidents, requests, events and/or problems through the effective management and leadership of a team of operations Engineers.
- You help Project Managers to define and execute projects in time;
- You identify problems, events, incidents and error prior to or when they occur. You ensure that log of all such incidents in a timely manner with the required level of detail with all the necessary stakeholders are done. You liaise with all stakeholders to expedite diagnosis of errors, events, incidents, requests and problems and to identify a resolution;
- You take full ownership for managing the incident, request, event and/or problem to resolution within the services level conditions. Where necessary, you escalate complex requests and expectations to the next line of support;
- You provide continuous feedback to Service Operation Manager and affected parties and update all systems and/or portals as prescribed by procedures. You ensure adherence to customer requirements and service level agreements and related processes;
- You will be required to follow the required handover procedures for shift changes to ensure service continuity. You complete and maintain any shift handover schedules. You ensure the accurate and efficient allocation of resources to project and operational services;
- As People Manager of a team of Operational Engineers, you take responsibility for the operational management of the team, create and execute plans and report on team activities in the required forums. You also take responsibility for the training and development of your team members;
- You are responsible for producing breach and other reports that are necessary for the correct operation of processes. You identify failures and short-comings in the current processes and escalate with recommendations. You communicate well and capture all pertinent details when required to contribute to success;
- Competences techniques- You have at least 8 years’ experience in a Unix/Linux mid to big size infrastructure;
- You have a University degree or equivalent level through experience and professional training;
- You are comfortable with most aspects of administration of systems (LVM, process management, resources, file manipulation, etc.);
- You possess extensive understanding of most of the technical aspects and concepts;
- You are able to write automation solutions in some language (e.g. Python, Ansible, Bash, Perl);
- You possess extensive knowledge/experience in:
- protocols (HTTP, DNS, NTP, SMTP);
- network OSI model;
- some relevant tools (e.g. GIT/GitLab, Jenkins, RedHat Satellite, Kickstart);
- Nagios/Icinga2 or any other similar monitoring tool;
- cluster-based;
- Vmware;
- automated configuration management tools (e.g. CFEngine, Ansible, etc.).
- Competences generales- You possess the ability and willingness to quickly learn new technologies, and are capable of self-study;
- In addition to your strong communication skills, you are structured, process minded and able to maintain the high level overview;
- You can work independently and can manage your time;
- You are eager to work in a dynamic multi-national environment with a strong customer focus:
- Proven ability to lead a technical team;
- Service oriented;
- A disposition to take responsibility;
- An ability to work under pressure and to tight deadlines;
- Organised with good attention to detail;
- Structured and methodical in problem solving;
- Flexible team player.
- Langues- English (fluent)
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