Client Services Supervisor

il y a 2 semaines


Luxembourg Do recruitment advisors Temps plein

**Contract Type**:
Permanent

**Location**:
Luxembourg

**Salary**:
Market related

**Start Date**:
11-01-2023

**Reference**:
JO0000004803

**Contact Name**:
Mary Appiah

**Job published**:
11 January 2023

**CLIENT SERVICES SUPERVISOR - Alternative Funds (M/F)**

**THE ROLE**
- Create/Maintain high quality Alternative Investment fund operating standards, procedures/best practices and quality controls
- Ensure efficient operation of daily processing and functions by leveraging a global operating model
- Function as lead expert in custody tasks supporting client activities and train peers on these activities
- Advise on workflow improvements
- Ensure adherence to all established standard procedures, best practices and process controls
- Manage (remotely) client service deliverables across departments and the company locations
- Support the client account opening and maintenance flow in collaboration with the Custody Team
- Support the client cash flows/ inquiries in collaboration with the Custody Team
- Support the client trading activity
- Represent the department in the regular meetings with the Custody Team and monitor the quality of the KPIs
- Timely and accurate support of all client inquiries
- Participate in client meetings and client KPI production
- Support of Fund Accounting tasks as required
- Coordinate, manage, and monitor external audit process
- Ensure accuracy, timeliness and completeness of all clients related deliverables

**THE CANDIDATE PROFILE**
- University degree (bachelor) in Accounting / Finance
- 5 years of relevant Luxembourg Alternative (PE/RE/debt) funds experience or Custody Client Service Role
- Ability to communicate professionally, and constructively to effectively address and resolve problems with other sections and departments
- Ability to work accurately while meeting strict deadlines
- Experience working in an international environment
- Experience in servicing clients by leveraging a global operating model
- Experience in Alternative funds (PE/PE/debt funds) administration is a plus
- Fluency in English is mandatory; German and / or French is an asset
- Ability to work within a small team in a fast-moving / changing environment
- Strong aptitude for numbers and figures

**THE CLIENT**

Our client is a large international bank.



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