Service Management Officer
il y a 3 semaines
AmeXio is a global digital transformation partner for corporate clients and government institutions. We help businesses with their digital growth in the areas of
Customer Experience, Enterprise Content, Customer Communication, and Structured Content Management.
At AmeXio, we believe that work should be more than just a job— it should be an adventure
We're a company that thrives on teamwork, innovation, and most importantly, having fun while we do it.
If you're looking for a place where you can grow and be inspired, you've come to the right place
As a Service Management Officer, you will play a crucial role in managing the client portfolio, to oversee the daily risk, compliance and commercial activities related to the client portfolio.
Join a dynamic and highly motivated team within an international bank in Lux.
Team and Department Interactions
Report to the Team Manager.
Must take into account and understand the requirements of administrative procedures and operating rules and ensure they are applied consistently.
Work closely with all the Group's operational teams and functional divisions.
Customer relationship
Your rigorous work organisation actively participates in the achieving of client satisfaction in all areas of service:
Prepare and present service offers based on a deep understanding of the client's expectations, their needs and the purpose of their business.
Draw up all relevant service agreements between clients and the bank.
Ensure seamless onboarding of new clients while respecting procedures.
Manage interactions with third parties.
Handle reporting aspects such as board meetings, ordinary and extraordinary general meetings, including all relevant filings with trade registrar.
Anticipate, prepare and accomplish the work in such a way as to meet legal, schedule, efficiency and quality requirements.
Identify and analyse client needs and difficulties in order to advise solutions.
Your Expertise
At least 2-3 years of work experience in banking in a client-facing role or in another relevant sector.
Degree in business administration, management, economics, accounting, corporate/commercial law or similar.
Excellent competences using MS Office / redacting quality documentation: Word, Excel, Visio (MS-Visio schemas/diagrams)
Ability to redact well-structured documents e.g. offers, presentations, SLA/KPI reports, managerial reports, processes & procedures, insights and feasibility studies, by using existing templates/structures or proposing new ones
Competences using at least one project management framework would be really appreciated.
Fluency in English mandatory - Italian or French knowledge is a real asset.
A service-oriented approach coupled with an ability to manage sensitive situations that may require both a sense of diplomacy and technical expertise.
Strong communication skills and the ability to build a network both within the bank as well as with our partners and clients to provide high service quality level.
Strong organizational skills and the ability to work towards deadlines, taking full owner-ship of your tasks
-
Client Service Manager
il y a 4 semaines
Luxembourg MFS Investment Management Temps pleinAt MFS, you will find a culture that supports you in doing what you do best. Our employees work together to reach better outcomes, favoring the strongest idea over the strongest individual. We put people first and demonstrate care and compassion for our community and each other. Because what we do matters - to us as valued professionals and to the millions...
-
Regulatory Services Officer
il y a 5 jours
Luxembourg CSC (Corporation Service Company) Temps plein**Ready to change how business gets done? **_So are we. _** **Regulatory Services Officer** **IFRS & Consolidation** **Luxembourg** **Monday to Friday (40 hours per week)** **Hybrid **Some of the things you’ll be doing** - preparation of BCL reports for Opted Out clients - coordination with CoE for preparation of BCL reports for Opted IN clients + review...
-
Associate, Compliance Officer
il y a 4 semaines
Luxembourg Ares Management Temps pleinOver the last 20 years, Ares’ success has been driven by our people and our culture. Today, our team is guided by our core values - Collaborative, Responsible, Entrepreneurial, Self-Aware, Trustworthy - and our purpose to be a catalyst for shared prosperity and a better future. Through our recruitment, career development and employee-focused programming,...
-
Depositary Officer
il y a 4 semaines
Luxembourg CSC (Corporation Service Company) Temps plein**Ready to change how business gets done? **_So are we. _** **Depositary Officer** **Monday to Friday, 9:00 am. to 6:00 p.m.** **Strassen, Luxembourg (On-site) **Some of the things you will be doing**: - Completion and review of depositary activities including cashflow monitoring, asset safekeeping and oversight - Liaise with Conducting Officer/Manager...
-
Vice President, Compliance Conducting Officer
il y a 4 semaines
Luxembourg Ares Management Temps pleinOver the last 20 years, Ares’ success has been driven by our people and our culture. Today, our team is guided by our core values - Collaborative, Responsible, Entrepreneurial, Self-Aware, Trustworthy - and our purpose to be a catalyst for shared prosperity and a better future. Through our recruitment, career development and employee-focused programming,...
-
Relationship Officer Legal
il y a 5 jours
Luxembourg CSC (Corporation Service Company) Temps pleinReady to change how business gets done? So are we. **Relationship Officer Legal & Corporate** **Corporate and Legal Solutions** **Luxembourg** **Monday to Friday (40 hours per week)** **Hybrid As a Relationship Officer Legal & Corporate at Intertrust you will have the opportunity to work and collaborate with industry leaders in trust and corporate...
-
Direct Tax Officer
il y a 5 jours
Luxembourg CSC (Corporation Service Company) Temps plein**Ready to change how business gets done? **_So are we. _** **Direct Tax Officer** **Tax and VAT** **Luxembourg** **Monday to Friday (40 hours per week)** **Hybrid As Direct Tax Officer you will be responsible for a wide range of activities and your responsibilities. **Some of the things you’ll be doing** - Preparation of corporate tax returns and...
-
Depositary Services Officer
il y a 2 jours
Luxembourg NatWest Temps pleinJoin us as a Depositary Services Officer - We’re looking for someone to provide high-quality depositary services to our stakeholders that're in line with our Group’s policies - Your responsibilities will include you undertaking daily stakeholder relationship management duties, while making sure appropriate billing procedures are followed - If you’re...
-
Senior Client Services Specialist
il y a 1 mois
Luxembourg Tikehau Investment Management - Annonces Temps pleinMission [FR] Dans le cadre de son fort développement, Tikehau Investment Management va renforcer son équipe Client Service afin d'accompagner la forte croissance de l'activité à l'international. Basé au Luxembourg et rattaché au responsable du Client Service, vous serez amené à être en contact direct avec nos clients et travaillerez étroitement...
-
Office Manager
il y a 6 jours
Luxembourg Axis Temps pleinOur client is looking for someone to manage the administrative department and office operations in Luxembourg. Responsibilities include organizing board meetings, handling administrative functions, managing finances, maintaining relationships with third parties, coordinating with HR and IT teams, organizing supplies and travel, resolving issues, and...
-
Risk manager
il y a 3 semaines
Luxembourg Spuerkeess Asset Management Temps pleinSPUERKEESS Asset Management est la société de gestion d'actifs du groupe Spuerkeess. Nous proposons des services de gestion collective et de gestion individuelle de portefeuilles d'investissement. Nos valeurs d'entreprise sont l'excellence, la confiance, la passion, le respect et l'ouverture. En vue de soutenir nos activités, nous recherchons actuellement...
-
Senior Payroll Officer
il y a 4 semaines
Luxembourg Indosuez Wealth Management Temps pleinDescription du poste - Votre mission En tant que Senior Payroll Officer, vous serez responsable du cycle payroll de A à Z pour toutes les entités présentes à Luxembourg pour lesquelles la Direction des Ressources Humaines prestent des services. Voici une liste non-exhaustive de vos tâches: - Vous préparez les instructions des salaires en...
-
Kyc Officer
il y a 1 mois
Luxembourg Indosuez Wealth Management Temps plein**Description du poste**: Dans un cadre réglementaire qui s’impose à nous, la Banque a mis en place une task force en charge du KYC en appui de nos départements Wealth Management, dédiés à notre clientèle privée. En nous rejoignant, vous participerez à la préparation, le suivi et la revue des dossiers clients sur la partie KYC/KYT. Vous...
-
Fund Services Officer
il y a 1 mois
Luxembourg Alter Domus Temps pleinFor our office in Luxembourg, we are currently looking for a **Fund Services Officer - French Speaker**. We are Alter Domus. Our name means “The Other House” and we’re a world leading provider of integrated solutions for the alternative investment industry. We believe in being different. Here, you progress on merit, not who you know. You speak openly,...
-
Wealth Management Support Officer
il y a 4 semaines
Luxembourg Indosuez Wealth Management Temps plein**Description du poste**: Votre mission En tant qu’assistante du Directeur Général Adjoint en charge du Développement et intervenant aussi en support de la Responsable Business Development, vous aurez principalement pour responsabilité d’assurer le bon fonctionnement et la communication avec le reste de la banque et de ses managers, et aurez...
-
Assistant Front Office Manager
il y a 16 heures
Luxembourg Doubletree by Hilton Luxembourg Temps plein**Définition de poste**: Aider le Front Office Manager à superviser l'ensemble des opérations du Front Office afin de respecter les standards. **Tâches et responsabilités**: Aider le Front Office Manager à évaluer le niveau de satisfaction des clients et à surveiller les tendances, en mettant l'accent sur l'amélioration continue. S’assurer que...
-
Agent Back Office
il y a 3 semaines
Luxembourg Midas Wealth Management SA Temps pleinMidas Wealth Management S.A est une société de gestion indépendante fondée en 2010 et dirigée par une équipe expérimentée d'entrepreneurs et de professionnels du secteur financier. Issue de la rencontre entre des gestionnaires d'actifs et des clients fortunés, notre entreprise est née d'une volonté commune de placer le client au cœur de la...
-
Compliance Officer Sécurité Financière
il y a 1 semaine
Luxembourg Indosuez Wealth Management Temps plein**Description du poste**: Le département Conformité, en charge du suivi de l’ensemble des risques déontologiques encourus par Banque et ses filiales, recherche actuellement pour renforcer son équipe un (e) Compliance Officer Sécurité Financière - Support et Framework. **Votre mission Au sein de ce département positionné au cœur de l’activité...
-
HR Services Administrator
il y a 4 semaines
Luxembourg CSC (Corporation Service Company) Temps plein**HR Services Administrator** **Luxembourg** **8:00 am - 5:00 pm Monday - Friday** **Temporary - 6 Month Contract** **Onsite** The HR Service Partner is part of the regional HR Operations team and reports into the Manager HR Operations & Payroll. The HR Service Partner manages the daily activities linked to the administration of employee data and...
-
Project Management Officer
il y a 1 mois
Luxembourg Indosuez Wealth Management Temps pleinDescription du poste **Au cœur de notre projet, vous aurez une vue globale qui vous permettra d’apporter votre support à la Banque et ses collaborateurs dans le déploiement et l’accompagnement au changement.** Plus en détails: - Vous aidez à la mise en place d’actions de communication liées au changement - Vous suivez les planning et les...
