Senior Analyst, Client Service

il y a 3 jours


Luxembourg BNY Mellon Temps plein

Overview

Senior Analyst, Client Services

Description

The Senior Analyst, Client Services for Corporate Trust reports into his/her Team Leader and provides support to the team and to the daily activities of clients serviced out of The Bank of New York Mellon SA/NV, Luxembourg Branch (“BNYML”). Such supporting responsibilities shall include (but not be limited to):
Support client relationship management - ensure that internal and external clients are delivered an accurate, timely and quality service during all aspects of the processes for which BNYML is appointed as Agent.

**Assigned tasks**:
Works with external clients to resolve moderately complex day-to-day issues and directs them to appropriate resources at BNY Mellon.

Supports clients in addressing moderately complex operational and technical issues and ensuring requests are executed. Applies intermediary problem solving skills, experience and judgment to analyse information. Uses communication skills to deliver high quality service to a specialized client base.

Monitors client inquiries, resolves non-routine issues and escalates complex issues to the appropriate team members, as needed.

Uses knowledge of client issues and needs to contribute to business development efforts.

Provides clients information related to BNY Mellon products and services representing multiple lines of business and geographies and directs them to the appropriate resources, as needed, leverages a good understanding of broader BNY Mellon services and offerings.

**Leadership**:
No direct reports; provides guidance to less experienced Client Processing Support staff, as needed.

**Qualifications**:
3-5 year(s) experience in banking industry

Knowledge of Corporate Trust roles is an advantage

**Languages**:
Fluent English written and oral

Fluent French written and oral

Basics in Luxembourgish is an advantage

**Skills**:
Excellent organisational skills with ability to plan and think ahead.

Excellent work attitude

Ability to work independently and under pressure while being perfectly organized and rigorous.

Able to conduct themselves with integrity and a desire for excellence at all times, with a clear sense of personal responsibility.

To treat all colleagues, internal and external, with respect and to proactively create an environment of teamwork.

Pro-active and client-oriented attitude with the necessary flexibility and a 'hands-on’ approach - Excellent client service skills - client focus.

Results-oriented, organized and self-starter.

**Systems**:
Outlook

PC Desktop Applications

**Employer Description**:



  • Luxembourg The Bank of New York Mellon Corporation Temps plein

    **Senior Analyst, Client Services **Description** The Senior Analyst, Client Services for Corporate Trust reports into his/her Team Leader and provides support to the team and to the daily activities of clients serviced out of The Bank of New York Mellon SA/NV, Luxembourg Branch (“BNYML”). Such supporting responsibilities shall include (but not be...


  • Luxembourg CSC (Corporation Service Company) Temps plein

    **Senior Analyst Depositary Services** **CSC, Luxembourg** **Hybrid, 40H/week **Position** **AIFMD** - Supervise whether the Alternative Investment Funds and the Fund Managers are in compliance with the AIFMD rules and procedures with respect to the different legal fund forms; - Monitor and reconcile cash that flows in and out of the investment accounts...

  • Client Accounting Analyst

    il y a 4 jours


    Luxembourg CSC (Corporation Service Company) Temps plein

    **Ready to change how business gets done? **_So are we. _** **Client Accounting Analyst-Capital Markets** **Strassen, Luxembourg** **Monday to Friday 8:00 a.m. to 5:00 p.m.** CSC ® is the world’s leading provider of business, legal, tax, and digital brand services to companies around the globe. Our clients include many of the Fortune 500, FTSE100, CAC...

  • Aml / Kyc Senior Analyst

    Il y a 7 mois


    Luxembourg CSC (Corporation Service Company) Temps plein

    **Senior AML/KYC Analyst** **Luxembourg** **Full time, Hybrid **Opportunity** As Senior AML/KYC Analyst at Intertrust Fund Management (Luxembourg) S.àr.l., a Luxembourg fund management company and authorized Alternative Investment Fund Manager (“AIFM”), member of CSC Group, you will be part of the Compliance team, providing support in performing,...


  • Luxembourg CSC (Corporation Service Company) Temps plein

    **Risk Analyst, AIFM Services** **Luxembourg** **40 hours per week** **Hybrid/On-Site** This is a great opportunity to join a fast-growing AIFM and contribute actively to its development and evolution. The Risk Analyst will support the Risk Manager in implementing the risk management policies and procedures of the AIFM. **Some of the things you’ll be...


  • Luxembourg BNY Mellon Temps plein

    Overview Senior Analyst, Client Processing Bring your ideas. Make history. BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the “bank of...


  • Luxembourg The Bank of New York Mellon Corporation Temps plein

    **Senior Analyst, Client Processing** **_Bring your ideas. Make history. _** BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the “bank...

  • Client Service Analyst

    Il y a 7 mois


    Luxembourg Richard Fleischman & Associates, Inc. Temps plein

    **Client Service Analyst** **Responsibilities**: - Answer user inquiries regarding computer software and/or hardware operations to resolve Client issues. - Provide onsite support to Clients and staff as a Support Engineer. - Manage ticket queue by manually documenting, tracking, and monitoring problems while ensuring all tickets are responded to and closed...

  • Senior Analyst Trustee

    Il y a 9 mois


    Luxembourg Blackridge Group Temps plein

    **Senior Analyst Trustee & Depositary Services (TDS)** **Primary responsibilities** The primarily responsibilities of the Senior Analyst TDS are to ensure full compliance with regulatory depositary requirements related to: - Cash Flow Monitoring - Oversight duties: NAV, Subscriptions/Redemptions, Investment compliance, Income Distribution - Timely...

  • Senior Client Accountant

    Il y a 7 mois


    Luxembourg CSC (Corporation Service Company) Temps plein

    **Ready to change how business gets done? **_So are we. _** **Senior Client Accountant** **Strassen, Luxembourg (on-site)** **Monday through Friday** **Some of the things you will be doing**: - Responsible for maintaining a portfolio of Special Purpose Vehicles (SPVs) and client relationship - Bank and Cash administration - Invoice management (Accounts...


  • Luxembourg CSC (Corporation Service Company) Temps plein

    **Senior Relationship Manager Legal & Corporate** **Corporate Legal Solutions** **Luxembourg** **Monday to Friday (40 hours per week)** **Hybrid **As a Senior Relationship Manager Legal & Corporate at Intertrust you will have the opportunity to work and collaborate with industry leaders in trust and corporate management services. You will be responsible for...


  • Luxembourg Blackridge Group Temps plein

    **SENIOR BUSINESS ANALYST - TRANSFER AGENT**: Nous recherchons actuellement un Business Analyst MFTA - En tant que Senior Business Analyst ayant une expérience en matière dagence de transfert (utilisant le logiciel MFTA idealement), votre rôle sera dêtre une interface clé entre les équipes opérationnelles et les équipes de développement. Vos...


  • Luxembourg BlackRidge Group Temps plein

    **Job Information**: Work Experience - 4-5 ans Salary - 0 Industry - IT Services City - Luxembourg Country - Luxembourg Province - Luxembourg (fr) Postal Code - L-1111 **SENIOR BUSINESS ANALYST - TRANSFER AGENT**: Nous recherchons actuellement un Business Analyst MFTA - En tant que Senior Business Analyst ayant une expérience en matière d'agence de...

  • Senior Client Accountant

    il y a 4 semaines


    Luxembourg CSC (Corporation Service Company) Temps plein

    **Senior Client Accountant** **Full-time, Permanent** **Hybrid** **Luxembourg** **Some of the things you will be doing**: - Responsible for maintaining a portfolio of Special Purpose Vehicles (SPVs) and client relationship - Bank and Cash administration - Invoice management (Accounts payables/Accounts receivables) - Bookkeeping, preparation of financial...


  • Luxembourg Funds Talent Temps plein

    **Senior Depository Analyst**: **Luxembourg City**: **About the role**: Are you a skilled and dedicated financial professional with a passion for precision and a deep understanding of depository operations? We are currently seeking a Senior Depository Analyst to join our dynamic team and play a pivotal role in ensuring the accuracy and efficiency of our...


  • Luxembourg Edmond de Rothschild Temps plein

    MAIN MISSION FundRock WIS an APEX Group Company, (Previously Edmond de Rothschild Asset Management (Luxembourg)), is looking for a SENIOR ANALYST AML /KYC - INVESTORS RELATIONS which main mission will be to achieve overall client satisfaction by providing excellent customer service whilst ensuring full compliance with regulatory and fund...


  • Luxembourg VP Bank (Luxembourg) SA & VP Fund Solutions (Luxembourg) SA Temps plein

    Are you an enthusiastic person who thinks in networks and has an entrepreneurial mindset? Then you'll feel right at home with us. The Operations division is where everything at VP Bank comes together. Our specialists keep things running smoothly and maintain a holistic view of everything that happens at VP Bank. We are an open-minded team, work-ing together...

  • Senior Business Analyst

    il y a 2 semaines


    Luxembourg Lux-Advisory Temps plein

    **Lux-Advisory**is a company specialized in IT Services. Our consultants take part in European or International projects. To support the increase of our activity, we are currently looking for a **Senior Business Analyst.** **Mission** The Senior Business Analyst shall work with the IT team on different projects and shall carry out various types of...

  • Senior Data

    Il y a 6 mois


    Luxembourg Aztec Group Temps plein

    **Reports to the Data & Accounting Manager - Client Onboarding** With a focus on driving excellent client service and understanding the needs of our clients, we are continually enhancing the onboarding approach. As a result, we are looking for a Senior Data & Accounting Analyst to join the newly established Client Onboarding team. In addition, the role...

  • Senior Analyst

    Il y a 6 mois


    Luxembourg Northern Trust Corp. Temps plein

    About Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring...