Senior Manager- Product Support
il y a 2 semaines
**ABOUT TEMENOS**
Temenos powers a world of banking that creates opportunities for billions of people and businesses everywhere. We do this through the pioneering spirit of 7500+ Temenosians who are passionate about making banking better, together.
We serve 3000 banks from the largest to challengers and community banks in 150+ countries. We collaborate with clients to build new banking services and state-of-the-art customer experiences on our open banking platform, helping them operate more sustainably.
At Temenos, we have an open-minded and inclusive culture, where everyone has the power to create their own destiny and make a positive contribution to the world of banking and society.
**THE ROLE**
As a Manager of the Multifonds Global Accounting Support team, you are the main contact and intermediary between our clients and our product and development teams. Reporting to the Head of Global Accounting Support, you are in charge of a team of support consultants focused on delivering exceptional service to our clients in the region. From resolving general inquiries and troubleshooting system issues and defects to providing training and consultancy for new and existing clients of the Multifonds GA software on its modules and features, you and your team will partner closely with a variety of internal teams to assist clients with their needs and ensure client satisfaction. As a Manager of the Support team, you will also be tasked with optimizing prioritization of clients issues, as well as liaising with account and project managers on other key activities such as upgrades and go-lives.
**OPPORTUNITES**
- You will manage a team of 4-6 support consultants, whose main tasks include:
- Supporting clients in resolution of daily BAU inquiries and system issues
- Identifying functionality defects / gaps and working with internal teams for resolution
- Providing training to clients
- You will prioritize open client issues and optimizing support resources and flows to ensure a satisfactory turnaround
- You will manage client satisfaction by maintaining client SLAs for all issue types and priorities, handling critical escalations, and providing incident reports for critical non-conformity issues
- You will partner closely with internal stakeholders and peers in other regional locations to ensure continuity of service
You will participate in resource recruitment, training and coaching
**SKILLS**
- You should have university degree in Finance/Accounting or general business with a strong accounting background
- You should have experience within the funds industry, preferably in a similar role within a Fund Accounting project or support team; previous team leadership experience is a plus.
- You should have knowledge of the Multifonds Global Accounting system (although full system training will be provided) is preferred.
- You should have strong conceptual, analytical and problem solving skills, able to present and articulate complex information in a clear and structured way.
- You should be able to work on own initiative, independently and adhere to deadlines; be flexible and adaptable.
- You should be able to collaborate and work well with local and global internal teams and stakeholders cross-functionally.
- You should be confident and customer focused with excellent written and verbal communication skills in English.
- You should have business knowledge of hedge, private equity and other alternative funds would be considered an advantage.
You should have written and oral skills in other European language(s) would be an advantage.
**VALUES**
- ** Care **about optimizing prioritization of clients issues
- ** Commit **to delivering exceptional service to our clients in the region
- ** Collaborate **with internal team and the clients
- ** Challenge **the functionalities to find resolution
-
Senior Manager- Product Support
il y a 2 semaines
Bertrange, Luxembourg Temenos Temps pleinABOUT TEMENOSTemenos powers a world of banking that creates opportunities for billions of people and businesses everywhere. We do this through the pioneering spirit of 7500+ Temenosians who are passionate about making banking better, together.We serve 3000 banks from the largest to challengers and community banks in 150+ countries. We collaborate with...
-
Custody Product Manager
il y a 3 semaines
Bertrange, Luxembourg Citi Temps pleinThis role will be located in Luxembourg and the incumbent will be responsible for Custody Product solutions, ensuring the highest levels of product delivery and client satisfaction. Definition and strategy of the product offering, ensuring Citi grows its position in the market while ensuring high quality product delivery for existing clients. This role...
-
Product Manager
Il y a 2 mois
Bertrange, Luxembourg Proximus Luxembourg Temps pleinProduct Manager (M/F)The role of the Product Manager is to manage our data center, hybrid and public clouds products' portfolio in order to ensure the development efficiency, the profitability, the maximum sales and minimum churn. Main responsibilities include:Working within the Product Management team toDevelop new products by identifying potential product...
-
Product Manager
il y a 4 semaines
Bertrange, Luxembourg Proximus Luxembourg Temps pleinProduct Manager (M/F)The role of the Product Manager is to manage our data center, hybrid and public clouds products' portfolio in order to ensure the development efficiency, the profitability, the maximum sales and minimum churn. Main responsibilities include:Working within the Product Management team toDevelop new products by identifying potential product...
-
Product Manager
il y a 2 jours
Bertrange, Luxembourg Proximus Luxembourg Temps pleinProduct Manager (M/F)The role of the Product Manager is to manage our data center, hybrid and public clouds products’ portfolio in order to ensure the development efficiency, the profitability, the maximum sales and minimum churn. Main responsibilities include:Working within the Product Management team toDevelop new products by identifying potential...
-
Senior Portfolio Manager
il y a 6 jours
Bertrange, Luxembourg fundcraft Holdco S.ar.l Temps plein**About fundcraft**: Join the exciting journey at fundcraft, where we're revolutionizing the fund industry providing digital-native fund operations. Our mission is clear: be our client's digital native partner, providing simple, transparent and integrated fund operations ensuring alternative investment managers to focus on their core business. As a fully...
-
Senior Financial Controller
il y a 1 jour
Bertrange, Luxembourg Proximus Luxembourg Temps pleinThis role is part of a dynamic and committed team of financial controllers who possess a passion for data and crunching numbers.The team's purpose is to provide visibility on the company financial health and improve its profitability. The team members partner with business leaders to develop financial strategies that support the company's goals and...
-
Senior Financial Controller
il y a 2 jours
Bertrange, Luxembourg Proximus Luxembourg Temps pleinThis role is part of a dynamic and committed team of financial controllers who possess a passion for data and crunching numbers.The team’s purpose is to provide visibility on the company financial health and improve its profitability. The team members partner with business leaders to develop financial strategies that support the company's goals and...
-
Product Owner
il y a 2 semaines
Bertrange, Luxembourg Proximus Group Temps pleinProduct Owner - VoIP - NAbout Proximus LuxembourgProximus Luxembourg is a leading historical player in the ICT & Telecoms markets. Proximus Luxembourg addresses both residential and business markets through its commercial brands Tango, Telindus and more recently Codit.With PSF support status, the company has almost 750 employees. All these experts share a...
-
Product Owner
il y a 4 semaines
Bertrange, Luxembourg Proximus Group Temps plein**Product Owner - VoIP - N** **About Proximus Luxembourg** Proximus Luxembourg is a leading historical player in the ICT & Telecoms markets. Proximus Luxembourg addresses both residential and business markets through its commercial brands Tango, Telindus and more recently Codit. With PSF support status, the company has almost 750 employees. All these...
-
Senior Financial Controller
il y a 4 semaines
Bertrange, Luxembourg Proximus Luxembourg Temps pleinSenior Financial ControllerAbout Proximus LuxembourgProximus Luxembourg is a leading historical player in the ICT & Telecoms markets. Proximus Luxembourg addresses both residential and business markets through its commercial brands Tango, Telindus and more recently Codit.With PSF support status, the company has almost 750 employees. All these experts share a...
-
Senior Financial Controller
Il y a 2 mois
Bertrange, Luxembourg Proximus Luxembourg Temps pleinSenior Financial ControllerAbout Proximus LuxembourgProximus Luxembourg is a leading historical player in the ICT & Telecoms markets. Proximus Luxembourg addresses both residential and business markets through its commercial brands Tango, Telindus and more recently Codit.With PSF support status, the company has almost 750 employees. All these experts share a...
-
Product Manager Assurance Non-vie Iard
il y a 2 semaines
Bertrange, Luxembourg CS Recrutement Temps pleinPour le compte d'une PME / Grand compte:Poste à pourvoir **:Product Manager Assurance non-vie IARD Bertange Luxembourg****Vos principales missions,**L'orientation client et la simplification de nos produits sont au cœur de nos priorités. Pour renforcer nos équipes, nous recherchons un Product Manager en charge des produits Non Vie destinés aux...
-
Product Manager Assurance Non-vie Iard 70k€++
il y a 4 semaines
Bertrange, Luxembourg CS Recrutement Temps pleinPour le compte d'une PME / Grand compte: Poste à pourvoir **:Product Manager Assurance non-vie IARD Bertange Luxembourg** **Vos principales missions,** L’orientation client et la simplification de nos produits sont au cœur de nos priorités. Pour renforcer nos équipes, nous recherchons un Product Manager en charge des produits Non Vie destinés aux...
-
Product Owner
Il y a 2 mois
Bertrange, Luxembourg Proximus Luxembourg Temps pleinProduct Owner - Load Balancer DNS Proxy - NAbout Proximus LuxembourgProximus Luxembourg is a leading historical player in the ICT & Telecoms markets. Proximus Luxembourg addresses both residential and business markets through its commercial brands Tango, Telindus and more recently Codit.With PSF support status, the company has almost 750 employees. All these...
-
Product Owner
il y a 4 semaines
Bertrange, Luxembourg Proximus Luxembourg Temps pleinProduct Owner - Load Balancer DNS Proxy - NAbout Proximus LuxembourgProximus Luxembourg is a leading historical player in the ICT & Telecoms markets. Proximus Luxembourg addresses both residential and business markets through its commercial brands Tango, Telindus and more recently Codit.With PSF support status, the company has almost 750 employees. All these...
-
Product Owner
il y a 2 semaines
Bertrange, Luxembourg Proximus Group Temps pleinAbout Proximus LuxembourgProximus Luxembourg is a leading historical player in the ICT & Telecoms markets. Proximus Luxembourg addresses both residential and business markets through its commercial brands Tango, Telindus and more recently Codit.With PSF support status, the company has almost 750 employees. All these experts share a passion for digital...
-
Product Owner Development Platform
il y a 4 semaines
Bertrange, Luxembourg Proximus Luxembourg Temps pleinProduct Owner Development Platform - CAbout Proximus LuxembourgProximus Luxembourg is a leading historical player in the ICT & Telecoms markets. Proximus Luxembourg addresses both residential and business markets through its commercial brands Tango, Telindus and more recently Codit.With PSF support status, the company has almost 750 employees. All these...
-
Product Owner Development Platform
Il y a 2 mois
Bertrange, Luxembourg Proximus Luxembourg Temps pleinProduct Owner Development Platform - CAbout Proximus LuxembourgProximus Luxembourg is a leading historical player in the ICT & Telecoms markets. Proximus Luxembourg addresses both residential and business markets through its commercial brands Tango, Telindus and more recently Codit.With PSF support status, the company has almost 750 employees. All these...
-
Product Owner
Il y a 2 mois
Bertrange, Luxembourg Proximus Luxembourg Temps pleinProduct Owner - Load Balancer DNS ProxyAbout Proximus LuxembourgProximus Luxembourg is a leading historical player in the ICT & Telecoms markets. Proximus Luxembourg addresses both residential and business markets through its commercial brands Tango, Telindus and more recently Codit.With PSF support status, the company has almost 750 employees. All these...
