Customer Service Agent Internship
il y a 2 semaines
We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.
The Opportunity
Are you passionate about customer service and do you particularly enjoy helping customers and supporting them in their dispute proceedings? If a yes comes to you spontaneously, then why not seize this opportunity to evolve within our dynamic Contact Center team as an intern while allowing you at the same time to deepen your knowledge and experience and discover the fairly wide range of support services that we offer to our customers and to cardholders.
Day-to-Day Responsibilities
- Answering inbound customer calls and provide accurate answers to their queries and concerns
- Handling customer complaints and de-escalate situations involving dissatisfied customers, offering patient assistance and support
- Card Blocking due to lost, stolen and fraud.
- Cardholder Care: Transaction complaint, Card verification due to a refusal, monthly card statement support/verification due to non-recognized transactions;
- And many more,
Who Are We Looking For
We look for big thinkers. People who can drive positive change, step up and show what’s next - people with passion, can-do attitude and a hunger to learn and grow. In practice this means:
- Relevant experience in Contact Center; financial experience considered as an asset;
- Excellent oral and written skills are essential: fluent in Luxemburgish, French, English, German and Dutch is considered a strong advantage;
- Expresses clearly and has a good elocution;
- Motivated and accepts flexible working hours;
- Stress-resistant and knows what to do when facing complaints and objections;
- Empathic and expert in active listening;
- Passionate about customers and their satisfaction;
- Helpful, friendly and puts customers first;
- Sociable, positive and constructive;
- Autonomous and independent but knows when to be a team player;
- Can handle pressure when results need to be achieved.
Perks & Benefits
At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:
- Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.
- Work with inspiring colleagues and be empowered to learn, grow and accelerate your career.
- Flexible Schedule (Remote work from home)
Shape the evolution
We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.
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