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Information Technology Infrastructure Specialist
il y a 4 semaines
Your role, as Infrastructure Operations Specialist will be to support the IT infrastructure team within the Data-centre environment.
It also includes daily operations support, system monitoring, execution of service requests and taking remedial action when procedures require it.
**Job responsibilities**
- Troubleshoot incidents to the extent of defined procedures and responsibilities;
- Manage, maintain, and update documentation as required;
- Raise incidents in the ticketing system, and update relevant information for as long as the ticket is handled by operations;
- Assist in documenting problems and assisting problems management as required;
- Fulfil operations service requests;
- Identify opportunities and recommend solutions that will enhance operations, contributing to continuous improvement;
- Escalate and route incidents to appropriate parties as foreseen in procedures;
- Take over first line Service Desk Infrastructure activities after Service Desk office hours, by handling incidents and service requests.
- Experience in analysis events though monitoring tools like Nagios or similar solutions
- Handle 24/7 operations shift planning
**Technical and specific skills / Experience**
- Knowledge of infrastructure systems solving and analysing under Windows servers, Linux Redhat, Storage & Backup solutions
- Knowledge of infrastructure communications systems, CISCO VoIP, LAN, WAN;
- Knowledge of end user HW/SW;
- Knowledge of ticketing, CMDB and change management tools;
- Understanding of networking and networking protocols;
- Experience designing and implementing data, voice, and/or video network infrastructures;
- Understanding of high availability designs;
- Experience with job schedulers;
- Experience 3-6 years in similar position
- Vendor domain certifications: ITIL foundation certification (required)
- Mandatory English level2 CECRL
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