Business Analyst
il y a 6 jours
**Looking for a Business Analyst for our Customer & Markets Team**
As a Business Analyst specialized in digital, CRM and collaboration platforms, your role involves serving as a bridge between business stakeholders and technical teams to drive effective digital and collaborative solutions within the organization.
**Your mission**:
- Gather and analyse business requirements (and user feedback) with our
business teams in order to propose the to-be processes
- Collaborate with stakeholders to understand their needs, and translating these requirements into effective CRM or digital solutions
- Lead the business workshop, document the analysis, collaborate with Product
Owners & support Enterprise and Solution Architects in the solution definition
- Ensure global information consistency, quality and documentation & sharing in link with Enterprise Architecture objectives
- Participate at the whole activities within the IT team (refinement of
requirements, preparation & execution test, build the solution,...)
- Collaborate with all teams involved by your feature team and manage the
dependencies
- Prepare test cases with business and assist business in the User Acceptance
Testing
- Provide end-user support, defect management and occasionally training to
ensure seamless adoption and utilization of the **Salesforce CRM platform**.
**Your Qualifications**:
- Degree in Computer Science, Management Information Systems or
Engineering - BAC + 5
- Good knowledge in Salesforce tool is an advantage
- Experience in Agile projects
- Prior experience of business analysis with IT collaboration, with a proven ability to understand business issues and to structure business specifications,
- General knowledge of the banking products and services
- Good knowledge and understanding of the banking processes
- You are fluent in written and spoken** English and French.
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