Senior Functional Analyst

il y a 4 semaines


Luxembourg Sogeti Temps plein

At Sogeti, we believe the best is inside every one of us. Whether you are early in your career or at the top of your game, we’ll encourage you to fulfill your potential to be better. Through our shared passion for technology, our entrepreneurial culture, and our focus on continuous learning, we’ll provide everything you need to become the best you can be.

**YOUR ROLE**

You will have a deep understanding of business processes and systems, particularly within Jira and Confluence environments. You will collaborate with key stakeholders to gather requirements, map out workflows, and support the implementation of solutions that optimize business operations.
- Collaborate with business stakeholders, project managers, and technical teams to gather and analyze business requirements.
- Design, document, and improve workflows within Jira or Confluence to streamline ticketing, task management, and collaboration processes.
- Provide day-to-day user support, assisting team members with Jira or Confluence-related issues, such as creating and managing tickets or setting up project spaces.
- Conduct training sessions and create documentation to ensure end-users are well-equipped to use the tools effectively.
- Work with development and technical teams to ensure that system configurations meet functional requirements and support business processes.

**YOUR PROFILE**
- Master’s degree in Computer Science, or a related field + 5 years of experience.
- Strong understanding of Jira ticketing system configuration (projects, workflows, issue types, permissions).
- Excellent problem-solving abilities and attention to detail.
- Good capacity to communicate with technical and no-technical persons.
- Fluent in English is mandatory. Any other additional languages is an asset.

**WHAT YOU’LL LOVE ABOUT WORKING HERE**

At Sogeti, we have a **modern, human centric approach** to promoting, assessing and ensuring future high performance. We support and guide you at every step of your career with continuous feedback and conversations. We’ll always make space to check in and discuss your growth and readiness for promotion.

We encourage flexibility when it comes to when and where people get their work done, allowing a better **work-life balance** and **greater empowerment**. Employees work with their managers to determine an arrangement that works best for their role and personal circumstances.

We offer access to one of the **best digital learning packages** in the market to improve both your soft and hard skills. Encouraging you to be curious and accountable for your **skills development**. Our learning offers are world class and free to every employee across the globe. Access all learning assets and curated programs from business experts, plus content from leading partners including Harvard Business Review, Coursera, Pluralsight, Udemy, Microsoft, AWS, Google and many more.

**About the company***:
Part of the Capgemini Group, Sogeti makes business value through technology for organizations that need to implement innovation at speed and want a local partner with global scale. With a hands-on culture and proximity to its clients, Sogeti implements solutions that will help organizations work faster, better, and smarter. By combining its agility and speed of implementation through a DevOps approach, Sogeti delivers innovative solutions in Quality Engineering, Cloud and Application development, all driven by AI, Data and Automation.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.
- Within the Framework of our certification PSF please note that the presentation of the criminal record will be requested upon hiring._
- Sogeti Luxembourg is an equal opportunity employer. We promote equality and dignity in all aspects of recruitment and employment, and all offers of employment and promotions made are based on performance, competences and ability._

**Industry**

Computer/IT Services

**Category**

Analyst

**Experience**

Experienced

**Location**:Luxembourg

**Workspace type**:Hybrid



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