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il y a 3 semaines
The Customer demand coordinator will be the main contact with the customer (OEM/ OAM). to treat variations or in terms of deviation to the delivery plan.
- Gather, analyze, and review electronic data interchange (EDI) and customer orders to convert into master schedule based on cycle times, efficiency, pieces, direct labor, and finished goods inventory levels.
- Communicate with others in the company to inform them of any customers demand changes and other critical information that affects their ability to perform their jobs effectively, as necessary.
- Dispute the extreme variation call-off with the customers (unpredictable shut-down, high increase of call-off.)
- Be focused on our performance evaluation rate from our customers.
- Drive the OAM flow to the subcontractors to deliver in time theirs needs.
- Support the Planning & Scheduling team during the production planning creation and update.
- Provide demand-planning data and analysis to supervisor planning & scheduling, mid-long term.
- Bachelor’s degree in business administration, Supply Chain Management or relevant field required
- Experience in customer relationship management / customer service / customer demand management
- 3+ years of experience of Scheduling in a manufacturing environment or similar work experience required.
- Cooperation within teams to successfully carry out tasks and responsibilities.
- Advanced skill level with Microsoft Office Suite; Excel (Pivot tables e.g.) Word, and PowerPoint
- Hands-on approach to problem solving with direct customer contact
- Ability to work under time pressure as well multi-tasking events
- Excellent Analytical Skills, particularly in forecasting and anticipating production needs and capabilities
- Ability to solve practical problems and deal with a variety of changing situations
- In-depth knowledge of planning system software and material requirement planning (MRP)
- Potential traveling required to the customer site
- Excellent communication skills in German and English are mandatory, French would be an asset
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