Intern - Support L2 Workstation

il y a 1 semaine

Luxembourg Lombard Odier & Cie Temps plein

A career at the Lombard Odier Group is something to be proud of. Our mission is to protect and grow our clients’ wealth - but not by any means necessary. Sustainability is at the heart of everything we do and we treat our clients’ wealth as if it were our own. We protect our clients’ assets for the long-term using expertise and innovation, all underpinned by our Rethink Everything philosophy. Our colleagues are the foundation of our success. We employ people at different life stages, from graduates to executive level leaders. The one thing they all have in common is that they seek to challenge the status quo, are imaginative and have the ability to offer a fresh perspective.

Lombard Odier T&O Services (Europe) is a service company based in Luxembourg and active in providing banking IT infrastructures and operations to private banks in Europe. It is a full subsidiary of Lombard Odier, a Swiss Group based in Geneva and active in private and institutional asset management. Lombard Odier has a presence in the world’s main financial centers and offers its clients a global perspective.

KEY RESPONSIBILITIES

Summary

As a trainee in our team of workstation specialists in Level 2 support, your main objective is to help the team troubleshoot and resolve problems escalated by the Service Desk.

Key responsibilities
- Analyze and resolve Infrastructure related Incidents, escalated by Service Desk,
- Includes: Workstation, Telephony, Mailing, Mobility & Printing related incidents,
- Calling end-users for Incident Troubleshooting,
- Close interaction with Service Desk and level 3 services facilitating the resolution or dispatching of Incidents,
- Coordinate with different IT Departments (packaging, security, system, network, etc.)
- Workstations and logs monitoring through Nexthink, Splunk, Event Viewer, etc
- Create procedures for improving the troubleshooting process.

Management and Reporting
- Reporting to Infrastructure Support Team Manager.

Profile

Qualifications/education required:

- Bac +2 minimum in IT

Technical Skills and Knowledge:

- Windows 10, Office 365/2019
- Exchange environment,
- Mobility solutions MDM / AirWatch, Microsoft Teams,
- Telephony Kurmi, Cisco Jabber,
- Scripting (PowerShell, VBScript)
- Splunk, Nexthink,
- Citrix Environment, Director,
- Active Directory and permissions management
- General deployment & packaging concepts: SCCM, App-V

Interpersonal skills:

- Good technical investigation skills
- Team spirit
- Fast learner

Language skills:

- Fluent in French and English

We offer a caring environment in which learning is an important part of the job.

If you recognise yourself in this description, then please do apply. We look forward to hearing from you.

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