Magnifique Meetings Planner
il y a 4 semaines
SOFITEL LUXEMBOURG LE GRAND DUCAL
Surplombant la vallée de la Pétrusse, le Sofitel Luxembourg Le Grand Ducal offre une vue exceptionnelle sur le quartier historique de la ville. C'est l'endroit rêvé pour vous plonger dans le charme inénarrable de Luxembourg, tout en profitant d'un accueil et d'installations haut de gamme. L'hôtel est idéalement situé, en plein centre historique et à seulement 10 minutes de l'aéroport
SOFITEL LUXEMBOURG EUROPE
Le Sofitel Luxembourg Europe est l'unique hôtel 5 étoiles du plateau du Kirchberg. Situé en plein coeur du quartier des institutions européennes et à proximité du nouveau centre des expositions, c'est l'endroit idéal pour les clients en voyage d'affaires ou d'agrément. Vous pourrez vous détendre dans l'un des sites culturels proches de l'hôtel ou réveillez vos papilles dans l'un de nos restaurants
Job Description
• Assure la vente, l'organisation et le bon déroulement des manifestations du premier contact client à la facturation
• Sécurise le chiffre d'affaires séminaires et banquets dans le respect des procédures d'audits internes et de crédit management
• Participe activement aux tâches administratives du département Restauration
Offre au client une relation personnalisée tout en optimisant le CA
• Effectue le suivi de la qualité du service offert à la clientèle lors des séminaires et manifestations
• Participe à l'accueil et à la fidélisation du client
• Est présent auprès du client pendant toute la durée de la manifestation et s'assure de son bon déroulement
• Si besoin, traite les plaintes clients émanant de manifestations relatives à la restauration afin de maintenir de bonnes relations commerciales
• Connaît parfaitement l'offre séminaires et réunions de l'hôtel ainsi que les conditions tarifaires qui s'y rattachent
• Assure les visites et site inspections de l'hôtel aux clients et walk-in
• Etablit les offres selon les disponibilités, les saisons et l'infrastructure et relance les clients
• Rédige les fiches de fonction de la manifestation et les diffusent aux services concernés
• Entretient de bonnes relations avec de nombreux services de l'hôtel (hébergement, restauration, cuisine, technique...)
• Tient à jour et gère le fichier clients
• Participe à l'élaboration et à l'optimisation des plannings d'occupation des salles de réunion et espaces de restauration
• Veille aux commandes de matériel auprès des sous-traitants et à la décoration pour les évènements selon les souhaits des clients selon les budgets définis.
• Assure l'organisation et l'animation d'une réunion banquets hebdomadaire
• Contrôle la qualité des prestations offertes et vérifie qu'elles sont bien conformes au cahier des charges établies avec le client
• Etablit des comptes rendus qualitatifs avec le client à la suite de la prestation afin de savoir ce que l'on doit améliorer
• Est force de propositions sur les actions commerciales tout en respectant la politique tarifaire et les procédures de l'hôtel et de la marque
- Master spécialisé/ BTS/ DUT/ Bac+2
- Expérience dans la restauration et/ou la vente
- Maitrise de la langue Française et Anglaise
- Expérience PMS OPERA et Delphi est un plus
- Aisance relationnelle
- Sens du service et du contact
- Savoir-faire commercial
- Goût de la négociation
- Autonomie
- Persévérance
- Rigueur et organisation
- Disponibilité et réactivité
- Diplomatie et maîtrise de soi
- Dynamisme
- Excellente présentation
- Dynamisme
Exigences de visa : Le(la) candidat(e) doit être légalement éligible pour travailler au Luxembourg. L'hôtel n'est pas en mesure d'aider les candidats à obtenir cette autorisation de travail Européenne.
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