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Client and Brand Experience Trainee

Il y a 4 mois

Luxembourg, Luxembourg Deloitte Luxembourg Temps plein
Your future team

Our Quality & Excellence team is in charge of conducting the Deloitte Luxembourg's Voice of Client program to monitor client experience across service lines (audit, tax and consulting) and recommend adequate actions to the Firm's Leadership.

Our team works in collaboration with several departments (Marketing & Communications, Clients & Industries, Innovation, Human Resources, etc.) and also supports the Firm's quality culture via internal performance assessments and communications.

We are currently looking for an Intern from 1st September 2024 to make a constructive impact in our team.

Your next challenge

This position offers a variety of missions including:

  • Support the firm's Voice of Clients Program: prepare client information, analyze client input
  • Support our talent and client experience surveys: participate in preparation and reporting
  • Participate in our internal communication activities (short articles, trainings and events planning)
  • Monitor progress for our different programs (KPIs, overview files)

The recruitment process includes a one-hour business case (short analysis report and presentation, no specific preparation needed).

Your skills
  • You are enrolled in a Masters degree in Business Administration, Management or another relevant field
  • You demonstrate excellent communication skills, both written and spoken in English and in French(must-have)
  • You are able to build trust-based business relationships and keep sensitive information strictly confidential (must-have)
  • You have strong analytical skills and high attention to detail (must-have)
  • You are proactive and organized, you know how to retain information briefed to you and work autonomously
  • You have advanced skills with Excel and PowerPoint. Familiarity with Power BI is considered an asset.
Join us and...
  • Team up with dynamic and energetic young professionals within a challenging and knowledge sharing environment
  • Enjoy flexible work arrangements
  • Enjoy and promote diversity in our multicultural teams
What impact will you make?

Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. Deloitte is where you will find unrivalled opportunities to succeed and realize your full potential.

Our global standards enable us to deliver consistent, exceptional services across the globe, whilst continuously developing our Talents. Click here to discover what is expected from you in this role.

Get to know more about Deloitte; Facebook page, LinkedIn page or website.

Deloitte Luxembourg, with around 2,300 employees and with more than 77 nationalities, is a member of Deloitte Touche Tohmatsu Limited, one of the world's leading professional services firms in audit, tax, financial advisory and consulting. Every day our multidisciplinary teams work together to offer innovative solutions to our clients' complex issues. At the heart of Europe, Luxembourg is a cosmopolitan economic center. The thriving diverse cultural life, the many sporting activities and its vast open spaces make Luxembourg unique and a great place to live.

Join us in enabling a diverse and inclusive environment for all

Diversity and inclusion bring great value to our profession and community, and build our ability to deliver truly differentiated solutions and experiences to our clients. Deloitte is committed to creating and supporting a culture of inclusion that empowers all of our people to be at their best on both a personal and professional level.