TA Client Specialist
Il y a 2 mois
Position Type :
Full timeType Of Hire :
Experienced (relevant combo of work and education)Education Desired :
No DegreeTravel Percentage :
0%Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
#LI-FD1
About the team
The Client Delivery – Customer Service team supports Franklin Templeton's international business in servicing retail and institutional investors, brokers, and financial intermediaries.
What you will be doing
Business duties and responsibilities:
- Independent processing of incoming and outgoing letter mail.
- Answers routine to complex customer inquiries, determines customer concerns/problems, and contributes to the resolution of escalated issues by offering solutions within scope of work via inbound or outbound phone calls.
- Corresponds with customers via fax, chat applications/website, email or complex written correspondence, where appropriate.
- Identifies customer's current and future needs to proactively enhance the customer experience.
- Proactively identifies opportunities that contribute to the satisfaction of service and operations goals through workflow, productivity, and quality prioritization.
- May perform quality control activities to ensure quality standards are met.
- Verifies customer requests to ensure information is correct and in good order and takes appropriate action.
- Adheres to all policies & procedure guidelines and customer service standards to achieve operational, productivity and quality objectives.
- May perform relevant operational or service ad-hoc requests assigned by leader, i.e., acts as project resource, provides feedback, etc.
What you bring
- 1-2 years Transfer Agent experience or equivalent Investment Industry experience.
- Flexible approach towards office / hybrid / remote work arrangements.
- Mutual fund or financial services industry knowledge.
- Excellent written and verbal communication in English and French and interpersonal skills.
- Independent and team-oriented work to achieve set deadlines.
- Knowledgeable in MS Office tools.
- Strong attention to detail and quality.
- Proven to take initiative and work under pressure in a changing/growing environment.
- Develop solutions to a variety of complex problems.
What we offer you
- A competitive salary and benefits
- A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
- A modern, international work environment and a dedicated and motivated team
- A broad range of professional education and personal development possibilities – FIS is your final career step
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
#pridepass
-
regulatory reporting specialist
Il y a 3 mois
Luxembourg, Luxembourg DO Recruitment Advisors Temps pleinREGULATORY REPORTING SPECIALIST (M/F) THE JOB: We are delighted to support our client, a reputable investment bank in the recruitment of their Regulatory Reporting Specialist. The mission has been created due to the expansion of the bank's activity and the mission will be to analyse and prepare the regulatory risk reporting for the bank.·Preparing FINREP,...
-
Audit learning specialist
Il y a 4 mois
Luxembourg, Luxembourg Deloitte Luxembourg Temps pleinYour future team: Do you have any experience in External Audit and interest for people development?Then you should join us as Audit Learning Manager – Industry Specialist. As Deloitte Audit is part of a Global network and delivers regulated services, our auditors need to follow a compulsory and consistent training plan throughout the year in order to...
-
Spécialiste AML
Il y a 3 mois
Luxembourg, Luxembourg AXIS Group Temps pleinNous recrutons actuellement un Spécialiste AML pour notre client. Dans ce rôle, vous serez responsable de prévenir et suivre les situations à risque liées aux produits d'assurance, assurant ainsi la conformité aux normes LCB/FT. Vous analyserez les alertes, gérerez les demandes internes, et vous assurerez de la mise à jour des dossiers en accord avec...
-
Test Specialist
Il y a 2 mois
Luxembourg, Luxembourg POST Luxembourg Temps pleinActeur majeur dans les secteurs télécoms, postaux et financiers, le groupe POST Luxembourg est un pilier incontournable de l'économie luxembourgeoise. L'entreprise propose, à travers son métier POST Finance, des services de paiement via des comptes courants, transferts d'argent et cartes bancaires à une large clientèle de particuliers, d'entreprises...
-
DEEP - Data Governance Specialist
Il y a 2 mois
Luxembourg, Luxembourg POST Luxembourg Temps pleinActeur majeur des télécoms et opérateur national du service postal et financier postal, le groupe POST Luxembourg est un pilier incontournable de l'économie luxembourgeoise. Afin de renforcer ses équipes au sein de la Direction Générale, le département Digital Transformation qui regroupe les métiers dédiés à la réalisation de prototypes,...
-
Spécialiste Ethique et Conformité F/H
il y a 1 mois
Luxembourg, Luxembourg Morgan Philips Executive Search Temps pleinNous sommes à la recherche d'un spécialiste de l'Ethique et de la Conformité pour l'un de nos clients, un groupe international qui possède une très bonne réputation. Vous rejoindrez une équipe et reporterez au responsable de la conformité. Vous serez chargé de mettre en œuvre et de maintenir un programme de conformité solide, axé sur la...
-
Private Assets Investment Specialist
Il y a 4 mois
Luxembourg, Luxembourg Bank Pictet & Cie (Europe) AG, succursale de Luxembourg Temps pleinPictet is an investment-led service company, offering wealth management, asset management and related services. We are a partnership of eight owner managers and our principles of succession and transmission of ownership have remained unchanged since founding in 1805. Our purpose is to build responsible partnerships with our clients, communities, and the...
-
Luxembourg, Luxembourg POST Luxembourg Temps pleinActeur majeur des télécoms et opérateur national du service postal et financier postal, le groupe POST Luxembourg est un pilier incontournable de l'économie luxembourgeoise. Au sein de la Direction Ressources Humaines, le service Talent & Transformation est en charge, notamment, de la gestion de la mobilité interne/recrutement, de la formation, du...
-
Region Multi-Countries Commercial Controlling Specialist
il y a 4 semaines
Luxembourg, Luxembourg Ferrero Temps pleinJob Location: LuxembourgLuxembourgCompany descriptionFerrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella, Tic Tac, Ferrero Rocher, Raffaello, Kinder Bueno and Kinder Surprise. As the love for our brands continues to grow, so too does our global reach. Represented in more than 50 countries,...
-
Luxembourg, Luxembourg Deloitte Luxembourg Temps pleinYour future team: Our tax specialists advise, guide and implement innovative tax solutions to secure the best results and help our clients excel. We are currently looking for a Client Relationship Administrator for our Tax department whose main mission will be to provide administrative support to a team of Tax experts. What you will do:Be involved in a...
-
Content Syndication Specialist
Il y a 3 mois
Luxembourg, Luxembourg VML Luxembourg Temps pleinWho We Are:At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part...
-
Business Management Officer
il y a 4 semaines
Luxembourg, Luxembourg Quintet Private Bank Temps pleinPurpose of the Job Quintet Private Bank is a leading private bank in the wealth management sector; we are committed to our clients and their families, and pride ourselves on our personalised service based on a deep understanding of what clients want to achieve. We are a bank headquartered in Luxembourg , with branches in Germany, Netherlands and Belgium and...
-
Guest Advisor
il y a 4 semaines
Luxembourg, Luxembourg Banque Internationale à Luxembourg (BIL) Temps pleinFondée en 1856, la Banque Internationale à Luxembourg (BIL) est la plus ancienne banque universelle du Grand-Duché. Depuis sa création, elle joue un rôle actif dans les principales phases du développement de l'économie luxembourgeoise. Elle exerce aujourd'hui les métiers de banque de détail, banque privée et banque des entreprises et participe aux...
-
Depositary Senior Specialist
Il y a 2 mois
Luxembourg, Luxembourg Alter Domus Temps pleinABOUT USWe are Alter Domus. Meaning "The Other House" in Latin, Alter Domus is proud to be home to 85% of the top 30 asset managers in the alternatives industry, and more than 5,000 professionals across 23 countries. With a deep understanding of what it takes to succeed in alternatives, we believe in being different. Invest yourself in the alternative, and...
-
Recruteur
Il y a 2 mois
Luxembourg, Luxembourg AXIS Group Temps pleinPrêt.e à relever le défi ?Si vous êtes passionné.e par le recrutement et prêt.e à faire évoluer votre carrière au sein d'un leader des services RH, envoyez-nous votre candidature dès aujourd'hui Faites le premier pas vers une carrière où votre talent et votre ambition seront récompensés.Axis Group – Ensemble, changeons la vie des gens...
-
Chef d'équipe en électricité
Il y a 3 mois
Luxembourg, Luxembourg RH Lab. Temps pleinÀ propos de nousNotre client basé au Luxembourg est spécialiste dans l'équipement technique du bâtiment. Afin de renforcer son équipe, notre client recherche un Maître électricien spécialisé en tableaux électriques avec le profil suivant :Mission Vous construisez et vous effectuez le cablage des armoires électriques. Vous effectuez des travaux...
-
Femme de chambre
Il y a 4 mois
Luxembourg, Luxembourg Randstad Temps pleinNous recherchons pour plusieurs de nos clients des femmes/valets de chambres.Vos missions:- Préparer le chariot de nettoyage- Savoir nettoyer une chambre en autonomie (à blanc ou une recouche)- Rendre compte à la gouvernante- Faire les tâches annexes au besoin (service petit-déjeuner en chambre ou au buffet, assurer l'entretien du linge et le...
-
Technico-Commercial sédentaire
Il y a 2 mois
Luxembourg, Luxembourg GEI Temps pleinTechnico-Commercial sédentaire (H/F) GEI (Gratings Europe Industry), spécialiste du caillebotis et planchers métalliques pour l'industrie, recherche pour renforcer sa filiale au Luxembourg son Technico-commercial F/H sédentaire basé au Luxembourg.Votre mission : Rattaché au responsable sédentaire, au sein d'une équipe dynamique, et en relation avec...
-
Junior Financial Controller
Il y a 2 mois
Luxembourg, Luxembourg Michael Page Luxembourg Temps pleinJoin a challenging environmentYou will be part of a fast paced environment About Our Client Our client is a family office. Job Description Support the Head of Finance in the development of internal control policies and procedures.Contribute to the financial strategy of the business and structure the finance function. Support in consolidating on a quarterly...
-
IMICIB - ISBL - Product Specialist SEF/SCF
Il y a 2 mois
Luxembourg, Luxembourg Intesa Sanpaolo Group Temps pleinIntesa Sanpaolo is the banking group leader in Italy. Assisting more than 14,6 milion of retail customers through a network of 5360 branches, it significantly supports the development of Companies and gives an important sustain to the country's growth. The Group has a selected retail banking presence in Central and Eastern Europe, the Middle East and North...