Investor Services Officer H/F

il y a 1 mois

Luxembourg, Luxembourg CACEIS Bank Luxembourg Branch Temps plein

Au sein du département Fund Distribution Services, vous rejoindrez l'équipe Investor Services, en charge de la relation avec les investisseurs.

  • Vous serez affecté à l'équipe Investor Services, en charge du traitement des demandes investisseurs et vous aurez pour principales missions de :
  • Répondre aux demandes écrites et téléphoniques des investisseurs en tant que contact privilégié et dans les délais prévus avec nos clients;
  • Travailler en étroite collaboration avec les différentes équipes du Fund Distribution Services afin de résoudre les problèmes reportés par les investisseurs;
  • Créer des cas pour chacune des demandes reçues et assurer leur suivi dans l'outil Microsoft CRM;
  • Onboarder les investisseurs sur les outils digitaux dédiés et récemment développés.

L'ensemble de ces activités vous permettront de communiquer avec les équipes opérationnelles du Fund Distribution Services, ainsi qu'avec nos clients et investisseurs.

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