Support Engineer

Proximus Luxembourg is a leading historical player in the ICT & Telecoms markets. Proximus Luxembourg addresses both residential and business markets through its commercial brands Tango, Proximus NXT and more recently Codit.

With PSF support status, the company has almost 750 employees. All these experts share a passion for digital technology, a spirit of openness and innovation, and a desire to simplify, connect and make their customers' personal and professional activities ever more secure.

Proximus Luxembourg is actively contributing to the acceleration of Luxembourg's digitalisation and its economic influence through the development of connectivity, resilient infrastructures and 5G, as well as innovative technologies such as Blockchain, Artificial Intelligence, Machine Learning and IoT.

Proximus Luxembourg is a subsidiary of the Proximus group (Euronext Brussels: PROX), provider of digital services and communication solutions operating in the Belgian and international markets.

We are seeking a skilled Support Engineer specializing in Citrix technologies to join our dynamic Citrix team.
The successful candidate will be responsible for implementing and managing Citrix environments, ensuring seamless operation and optimal performance.
They will also provide comprehensive user support and application troubleshooting to enhance the user experience and resolve issues efficiently.

Responsibilities:

• Implement and manage Citrix Virtual Apps and Desktop and Netscaler on-premise solutions to meet business requirements.

• Provide comprehensive user support and application troubleshooting to enhance the user experience and resolve issues efficiently.

• Manage Active Directory and Group Policies in relation to Citrix environments.

• Maintain and update Windows Server operating systems used in Citrix environments.

• Collaborate with customers and datacenter teams to ensure seamless integration and operation of Citrix solutions.

• Write technical documentation and facilitate knowledge handovers.

• Provide product demonstrations to showcase Citrix solutions effectively.

• Stay up to date with the latest Citrix technologies and best practices.

Skills and Qualifications:

• Proficiency in Citrix Virtual Apps and Desktop administration and troubleshooting.

• Advanced knowledge with MCS and PVS provisioning services.

• Advanced knowledge in Windows Server operating systems.

• Intermediate knowledge of network protocols, firewall, and network troubleshooting.

• Intermediate knowledge of Active Directory and Group Policies management.

• Intermediate knowledge in files, file servers, and vFiler management.

• Intermediate knowledge in user support and applications troubleshooting.

• Working knowledge in Netscaler technologies.

• Working knowledge in hypervisors such as VMware, Hyper-V, Nutanix, and Citrix Hypervisor.

• Working knowledge in scripting and automation skills (e.g., PowerShell).

• Working knowledge in managing Thin Clients.

• Basic understanding of Proxy, SSL VPN, and two-factor authentication.

• Relevant certifications are a plus.

Soft Skills:

• Strong organizational skills and analytical ability.

• Excellent communication and collaboration abilities.

• Ability to provide product demonstrations to customers.

• Ability to produce high-level and complex technical documentation (HLD/LLD).

• Curiosity and motivation to learn new technologies and obtain certifications.

• Fluent in French and at least B2 level in English.

A professional and stimulating work environment in the IT & telecom sector. Multiple career opportunities within the Proximus Group at national and international level, cutting-edge training in new technologies, a wealth of recognized expertise. We also offer an attractive salary package and many other benefits.

Our company is an equal opportunity employer, valuing diversity in all its forms. We firmly believe that each individual brings a unique richness to our teams, and we are committed to creating an inclusive environment where every voice counts.

If at the end of the process your application is successful, you will be asked to provide an extract from your criminal record. Your personal information will be handled in compliance with applicable data protection laws.