Arhs Developments

il y a 4 semaines

Luxembourg Arhs Developments Temps plein
Job Description
Want to skyrocket your career with a rock-solid company? With over 2500 employees, we're still growing, and searching for new colleagues who appreciate working on challenging projects with new technologies, methodologies, in a professional & enthusiastic environment Interested?
Arηs Cube, which is part of Arηs Group, is looking for an IT Operator.

Your tasks and responsibilities
  • Monitor the system for equipment failure or errors in performance, updating monitoring tools :
    • Monitoring of applications and infrastructure events thanks to several monitoring tools (mainly: Nagios, SCOM will replace soon by Splunk)
    • Monitoring of network equipment with Cricket
    • Monitoring jobs (Tool: AutoSys) in accordance with predefined procedures
    • Understand, analyse and dispatch alerts reported by the monitoring tools by raising incidents and escalating to relevant parties as necessary, taking remedial steps as predefined in procedures if required
  • Execute service requests based on predefined procedures
  • Enter commands, using computer terminal, and activate controls on computer and peripheral equipment to integrate and operate equipment
  • Manage deployment for Application team with VRA, AzureDevOps
  • Daily tasks / checks according to a specific schedule
  • Files/mails/folders restores: Type command on keyboard to transfer encoded data from memory unit to magnetic tape and assist in managing tapes (inject/eject tapes in the robot)
  • Providing first level Service Desk services after Service Desk hours
  • End of month and yearly operations (coordination and execution of jobs asked by different financial and IT teams)
  • Create and update documentation

Your profile
  • You have built up job experience in a help desk or similar operations environment (1 year minimum) and you have technical knowledge to understand DNS, DHCP, Virtual Machine, OS, etc Only Service Desk experience isn't enough
  • Attention to Detail: Accuracy counts in Operator jobs. You must be able to concentrate and be precise in your work
  • Hand-eye Coordination: Precision is key in this job. Having a steady hand is an absolute must for Operator jobs
  • You are reliable, well organized, and stress resistant
  • Understanding of production procedures and environment
  • ITIL best practices knowledge: Change Management process, Incident Management (escalation process), Knowledge Database Management (Procedures, technical documentation), Configuration Management Database

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