Internal Services

il y a 3 semaines


Luxembourg, Luxembourg CTG Temps plein

IT SERVICE MANAGEMENT

LUXEMBOURG:

Isabelle Poujol-Lamain

Recruitment Manager

_CTG PSF is an IT Services Company dedicated to various clients mainly in the financial sector. Our Delivery Center dedicated to Customer Support is currently growing We are looking for an __experienced Service Desk agent (M/W/X) _
_ready to join this talented team. __(Mainly Bertrange and / or Esch sur Alzette)_**
YOUR MISSIONS:Here are the missions that are waiting for you

  • Mainly in the financial field, you will have to
    adapt yourself to different situations by using your experience, your knowledge but also your colleagues advice
  • You will also be
    involved in customers projects:
  • To be more precise, you will have to provide these following tasks:
  • Support on
    network infrastructure,
-
Call handling, tracking, dispatching, and
escalation,:


  • Monitoring critical systems,
  • Participation to
    infrastructure improvement projects.

YOUR PROFILE:

  • You have at least
    2 years' experience in a similar position in which you have developed your knowledge in IT products like : Ticketing Tools, MS Windows systems, MS Office (including Outlook), Office 365, Active Directory, SharePoint...
  • You are
    open minded and ready to work in a multicultural environment,
  • You have a
    great Team Spirit and you are
    customer oriented,:
  • You are able to speak
    French and English,:
  • Very important : as we are providing 24/7 service to our customers, you are
    available to work on nights and weekends,:

  • ITIL certification would be an added-value
  • You hold an
    EU driving Licence

OUR OFFER:

  • An
    attractive salary package with or without a
    company car:

  • A 13th month at the end of the year or each month
-
Meal Vouchers or financial compensation

  • A dedicated
    training program with personal development plans
  • Extralegal advantages (IT material, banks,...)
  • Regular
    events with the CTG team: learning lunches, Staff meeting, Xmas, Marathons,...
  • Within the framework of our PSF certification, please note that an _
    _extract of police record__ will be asked during our process of recruitment._

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