![CTG](https://media.trabajo.org/img/noimg.jpg)
Internal Services
il y a 3 semaines
IT SERVICE MANAGEMENT
LUXEMBOURG:
Isabelle Poujol-Lamain
Recruitment Manager
_CTG PSF is an IT Services Company dedicated to various clients mainly in the financial sector. Our Delivery Center dedicated to Customer Support is currently growing We are looking for an __experienced Service Desk agent (M/W/X) _
_ready to join this talented team. __(Mainly Bertrange and / or Esch sur Alzette)_**
YOUR MISSIONS:Here are the missions that are waiting for you
- Mainly in the financial field, you will have to
adapt yourself to different situations by using your experience, your knowledge but also your colleagues advice - You will also be
involved in customers projects: - To be more precise, you will have to provide these following tasks:
- Support on
network infrastructure,
Call handling, tracking, dispatching, and
escalation,:
Monitoring critical systems,- Participation to
infrastructure improvement projects.
YOUR PROFILE:
- You have at least
2 years' experience in a similar position in which you have developed your knowledge in IT products like : Ticketing Tools, MS Windows systems, MS Office (including Outlook), Office 365, Active Directory, SharePoint... - You are
open minded and ready to work in a multicultural environment, - You have a
great Team Spirit and you are
customer oriented,: - You are able to speak
French and English,: - Very important : as we are providing 24/7 service to our customers, you are
available to work on nights and weekends,:
ITIL certification would be an added-value- You hold an
EU driving Licence
OUR OFFER:
- An
attractive salary package with or without a
company car:
A 13th month at the end of the year or each month
Meal Vouchers or financial compensation
- A dedicated
training program with personal development plans - Extralegal advantages (IT material, banks,...)
- Regular
events with the CTG team: learning lunches, Staff meeting, Xmas, Marathons,... - Within the framework of our PSF certification, please note that an _
_extract of police record__ will be asked during our process of recruitment._
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