Ba/cje (3y Xp)

Company Description

Talan est un cabinet de conseil en innovation et transformation par la technologie.

Depuis plus de 20 ans, Talan conseille les entreprises et les administrations, les accompagne et met en œuvre leurs projets de transformation et d'innovation en France et à l'international.

Présent sur cinq continents, le groupe prévoit de réaliser un chiffre d'affaires de 600 millions d'euros en 2023 pour plus de 6000 consultant-e-s et vise à dépasser la barre du milliard d'€ de CA à horizon 2025.

Le Groupe met l'innovation au cœur de son développement et intervient dans les domaines liés aux mutations technologiques des grands groupes, comme le Big Data, l'IoT, la Blockchain et l'Intelligence Artificielle.

Présent dans les événements incontournables du secteur, comme Viva Technology, Talan prend régulièrement la parole sur les enjeux de ces technologies révolutionnaires aux côtés d'acteurs majeurs du secteur et de parlementaires (Syntec Numérique, Forum de l'intelligence artificielle, French Fab Tour, Forum de Giverny ).

Pour la 8ème année consécutive, Talan est lauréat du palmarès des entreprises françaises où il fait bon travailler.

Job Description:

As a Customer Journey Expert, your mission is to:

• actively solve potential incidents driven by the Market Risk Management (MRM) processes failures

- perform Business Analyses on the topic and participating to functional testing.
- document Market Risk Management process flows, provide solutions for various related issues
- design, develop, manage, harmonize and phase out commercial products, services, channel formulas and processes in the scope of the Squad.
- contribute actively to all events of the Agile Way of Working by asking, answering and

challenging. You act as a moderator and enhance the way of working structurally. You ensure that priorities are made.
- participate in the Squad and Chapter meetings and in the standard Kanban events for the Squad Stand up meetings, replenishments, and retrospectives.
- undertake data analyses and interviews and introduce measuring instruments to understand how to improve the customer journey. You ensure all suggestions for improvements and solutions are validated by data.
- optimize processes in a customer friendly way to maximize customer and business value.
- deliver the customer journey strategy, manage the stakeholders, formulate the

product/service-, process
- and channel policy in line with external regulations, risk and

compliance policies.
- truly understand your products, services and customer processes end-to-end and you keep this knowledge up to date.
- have deep understanding of the customer journey by monitoring customer satisfaction,

availability, costs/revenue and process quality.
- can be involved in resolving customer complaints & incidents.

products & process and improve current ones.

practices that set market standards.
- could be external speaker and contribute to industry knowledge.

Qualifications:

Competencies / Behaviour:

• Ability to manage a very diverse set of stakeholders with very different priorities.
• Being curious, invest time to master your endtoend product processes and stay up to date

on markets trends, risks and product information.

• Knowing what is going on with the customer, put himself/ herself in customers' shoes, assess the wishes and needs of customers and anticipate on this.
• Having strong analytical & judgement skills to recognize key information, identify problem,

establish connections and validate before acting.

• Having deep knowledge of the customer's business and banking processes and integrate

acquired knowledge into performance of tasks.

• Ability to develop a longterm vision
• Ability to take initiatives to improve products, processes and channel policies ensure that

creative ideas are implemented.

• Supporting the agile organization & to perform as a team, trust and encourage each other

and give feedback to promote continuous improvement & team development.

• Focusing on what you're good at as your role covers a wide area of activities.

Experience:

• Master or Bachelor degree, with at least 3 years of experience in similar job or function in

relation with Business clients.

• Experience with market risk management and global treasurey is mandatory.
• Specific knowledge of Business client's environment will be considered as an asset.

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