Client Services Supervisor

il y a 2 semaines


Luxembourg, Luxembourg Do recruitment advisors Temps plein

Contract Type:

Permanent

Location:

Luxembourg

Salary:

Market related

Start Date:

Reference:

JO

Contact Name:

Mary Appiah

Job published:

11 January 2023

CLIENT SERVICES SUPERVISOR - Alternative Funds (M/F)

THE ROLE

  • Create/Maintain high quality Alternative Investment fund operating standards, procedures/best practices and quality controls
  • Ensure efficient operation of daily processing and functions by leveraging a global operating model
  • Function as lead expert in custody tasks supporting client activities and train peers on these activities
  • Advise on workflow improvements
  • Ensure adherence to all established standard procedures, best practices and process controls
  • Manage (remotely) client service deliverables across departments and the company locations
  • Support the client account opening and maintenance flow in collaboration with the Custody Team
  • Support the client cash flows/ inquiries in collaboration with the Custody Team
  • Support the client trading activity
  • Represent the department in the regular meetings with the Custody Team and monitor the quality of the KPIs
  • Timely and accurate support of all client inquiries
  • Participate in client meetings and client KPI production
  • Support of Fund Accounting tasks as required
  • Coordinate, manage, and monitor external audit process
  • Ensure accuracy, timeliness and completeness of all clients related deliverables

THE CANDIDATE PROFILE

  • University degree (bachelor) in Accounting / Finance
  • 5 years of relevant Luxembourg Alternative (PE/RE/debt) funds experience or Custody Client Service Role
  • Ability to communicate professionally, and constructively to effectively address and resolve problems with other sections and departments
  • Ability to work accurately while meeting strict deadlines
  • Experience working in an international environment
  • Experience in servicing clients by leveraging a global operating model
  • Experience in Alternative funds (PE/PE/debt funds) administration is a plus
  • Fluency in English is mandatory; German and / or French is an asset
  • Ability to work within a small team in a fastmoving / changing environment
  • Strong aptitude for numbers and figures

THE CLIENT
Our client is a large international bank.
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