![Amazon EU SARL](https://media.trabajo.org/img/noimg.jpg)
Manager - Realm (Middle Mile), Realm (Middle Mile)
il y a 2 semaines
- Relevant experience leading support engineers or equivalent
- Relevant people management experience
We are looking for Support Engineering Manager with the experience to manage all aspects of a mission-critical engineering support organization and a strong delivery record to execute strategic, cross-functional operations and technology projects.
This position involves regular communication with senior leadership on status, risks and change control. Cross-team coordination, project management and executive presentation skills are essential.
You will be accountable for performance of Amazon's core business functions, by partnering with development teams building reliability into code, make process investments helping Amazon scale its operations for current and next-generation systems.
Other responsibilities include continuously raising the bar on operational excellence, waste elimination and continuous improvement for the large-scale distributed systems.
You should be able to clearly articulate, through data, productivity gains achieved.Some of the key job functions of the Support Engineering Manager are:
- Building/Leading a team of highly-capable, curious and inventive individuals to provide support of our incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple product lines.
- Providing insight into customerfacing issues within Amazon Supply Chain systems, including identifying patterns and root causes, scoping and delivering tools for troubleshooting, and expanding our knowledge base.
- Responsible for building metrics and drive operational excellence.
- Driving operational and quality of service improvements, strategic planning, and effective influence across the development team.
- Developing operational tools and driving its roadmap
- Handle the escalations, effectively communicate with a global audience and participate in calls resolving outages
- Drive innovation and improve the overall efficiencies by reducing operational burden.
- Excellent verbal and written communication skills
- Strong business and technical vision
- Ability to handle multiple competing priorities in a fastpaced environment
- Exceptional customer relationship skills including the ability to discover the true requirements underlying feature requests, recommend alternative technical and business approaches, and lead engineering efforts to meet aggressive timelines with optimal solutions
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