Application Production Support

il y a 1 semaine

Bertrange, Luxembourg Sogeti, part of Capgemini Temps plein
Sogeti is looking for a talented and driven
Application Production Support to join our company.

Your challenge:

  • IT Incident management and problem management;
  • To monitor the IT Production;
  • Service level management and IT reporting to the IT management;
  • Technical workarounds implementation.

Your responsabilities:

  • Proactively detect IT issue by raising tickets (Monitoring and Alerting enhancement);
  • Formalize (via ticketing tool) and categorize the incoming requests. Assess properly the impact and Priority. Ensure tickets data quality;
  • Ensure communication and global notices to the Operational Users regarding the items resolution and status;
  • Deal with IT tickets in a predefined timeframe (Time to repair);
  • Raise, help analysing and adressing the technical root causes of the detected IT issues. Organize in a recurrent way Problem Management meetings;
  • Produce daily, weekly and monthly reportings to our internal customers and IT management;
  • Deliver incident reports and communicate them widely;
  • Knowledge management: produce user guides, and documents to upgrade continuously the knowledge database.

Profile:

  • Minimum 3 years of experience in similar industry;
  • Bachelor degree in IT (minimum BAC+3);
  • Functional : Fund Industry / Transfert Agent;
  • Material : Databases (Oracle, SQL Server, Sybase), Unix/Linux scripting (ksh);
  • Software : Java, Webshere (WSTX), MQ Series, schedulers (Control-M);
  • Languages : French. English is a strong asset.
  • Within the Framework of our certification PSF please note that the presentation of the criminal record will be requested upon hiring._

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