(Senior) Agent Route Owner
il y a 1 mois
TASK RESPONSIBILITIES:
In coordination with the respective Manager and as per the defined strategy, the Route Management (Senior) Agent or Route Owner steers the allocated (customer/stations) as well as the free sale capacity to optimize flight load factors, revenues, and contribution margins. He/she manages the booking acceptance for his/her routes in cooperation with the stations, oversees that bookings are performed with all relevant information and adjusts the daily flight steering when necessary. He/She stays in close contact with analytical functions (Route Management Analyst, Revenue Management Support & Development Team, Pricing) to receive all information needed to successfully steer the commissioned routes.
The main tasks include but are not limited to:
- Optimize and maximize the use of available capacity on flights in a way to achieve the highest possible load factor and flight revenues
- Forecast the assigned flights in both tonnage and revenue through analysis of the RM software output and perform the required steering updates in the assigned routes
- Assist all Cargolux stations with their inquiries about space/capacity and/or rates and provide them with other necessary information they might require in a timely manner
- Follow up closely on the cargo build-up process on a flight-by-flight basis, in coordination with the relevant stakeholders in order to anticipate problems and take remedial action
- Handle and resolve discrepancies/irregularities that might occur on the assigned flights
ESSENTIAL REQUIREMENTS FOR THE POSITION:
- Possess at minimum a BAC degree or equivalent
- Experience in similar position considered as an advantage
- Ability to work cross-functionally, collaboratively and under pressure with strong attention to detail
- Passionate for achieving targets and meeting objectives
- Ability to independently identify issues, take ownership and deliver solutions by utilizing all available resources.
- Excellent communication skills and a good command of written and spoken English;
- Flexibility to adaptively respond to a range of different work situations
- Ability to examine datasets to formulate observations and recommendations
- Be trustworthy, honest, business-minded and support company values
- Proficiency in MS Office tools (Word, Excel, PowerPoint and Outlook)
WORKING CONDITIONS:
- Position based in Luxembourg
- Temporary position 10-12 months
- Full time position
- A certificate of good conduct (Casier judiciaire, Polizeiliches Führungszeugnis) will be required in case of positive selection
- Be flexible with working hours and ready to work weekends / legal holidays
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