Junior IT Operator

il y a 3 semaines

Belvaux, Luxembourg ARHS Group Temps plein

The Infrastructure Operations Specialist’s role is to support the IT infrastructure team within the Data-centre environment. The specialists’ role also includes daily operations support, system monitoring, execution of service requests and taking remedial action when procedures require it.

Job responsibilities

  • Troubleshoot incidents to the extent of defined procedures and responsibilities;
  • Manage, maintain, and update documentation as required;
  • Raise incidents in the ticketing system, and update relevant information for as long as the ticket is handled by operations;
  • Assist in documenting problems and assisting problems management as required;
  • Fulfil operations service requests;
  • Identify opportunities and recommend solutions that will enhance operations, contributing to continuous improvement;
  • Escalate and route incidents to appropriate parties as foreseen in procedures;
  • Take over first line Service Desk activities after Service Desk office hours, by handling incidents and service requests.

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